Restaurant Supervisor Ribeye Malahide

TN Ireland; Fingal; On-site; EUR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Restaurant Supervisor who embodies honesty, consistency, and passion. In this role, you will lead a team to deliver exceptional customer service while maintaining high standards of cleanliness and organization. Your ability to handle pressure and resolve guest complaints will be crucial in creating a positive dining experience. This position offers an exciting opportunity to develop your leadership skills in a dynamic environment, where your contributions will significantly impact the customer experience. If you have a passion for food and beverage and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• Minimum of 1 year previous hospitality experience in a managerial position.
• Fluency in English is required.

Responsibilities

• Create a positive team atmosphere and provide regular feedback.
• Maintain cleanliness and organization of work areas.
• Handle guest complaints and ensure issues are resolved.

Skills

Team Leadership

Customer Service

Communication Skills

Problem Solving

Flexibility

Organizational Skills

Ability to Handle Pressure

Education

Hospitality Management Experience

Tools

Point of Sale (POS) Software

Job description

Job Description:

Restaurant Supervisor:

"Honesty, Consistency and Passion" is our mantra at ODR Restaurants and we are looking for candidates who embody these qualities. We are dedicated to perfecting the customer experience through continual innovation and the highest standards of customer service.

We are currently looking to hire an experienced Restaurant Supervisor to join our team. We seek a candidate who is Honest, Consistent and Passionate and takes pride in a job well done.

Role Requirements:

1. Creates a positive team atmosphere among Team Members.
2. Provides feedback, training and pre-service briefings to the Team regularly.
3. Sets high standards for appropriate team behaviour on shift and treats all Team Members fairly, with respect.
4. Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.
5. Communicate with the kitchen regarding any menu questions, delays or guest requirements.
6. Communicate allergies, dietary needs, and special requests to the kitchen.
7. Maintain cleanliness of work areas, cutlery, glass, etc. throughout the shift.
8. Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
9. Present accurate final bill to guest and process payment.
10. Take an active role in coaching and developing junior staff.
11. Any other duties related to food and beverage service assigned by the manager.
12. Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
13. Handle guest complaints in restaurants and ensure issues are resolved on the spot.
14. Arrange in conjunction with DOR and OM for maintenance and repair of equipment and other services.
15. Cash and Credit Cards balance against daily sales; all deposits, invoices and daily sales are recorded as per company procedures.
16. Is capable of handling irate customers with a friendly/calm attitude.
17. Is flexible in dealing with changes/problems (e.g., being short staffed).
18. Shifts priorities and goals as work demands change.
19. Prioritizes tasks effectively to ensure most important tasks are completed on time.
20. Delegates and follows up effectively.
21. Takes ownership of issues or tasks and also gives detailed updates to the DOR manager and the Executive Chef.
22. Seeks, listens and responds to Guest feedback as per company policy.
23. Does not blame others; takes accountability for problems.
24. Proficiency in Point of Sale (POS) software.
25. Work closely with Sales and Marketing teams.

Key Attributes:

1. Must be able to work all shifts including late finishes, weekends, and holidays.
2. Be able to lead a team and have excellent organization skills.
3. Requires fluency in the English language.
4. A minimum of 1 year previous hospitality experience in a managerial position is essential.
5. Have a great knowledge and passion for F&B.
6. Must be a team player and have a "can do" attitude.
7. Ability to handle pressure and busy periods.
8. Be clean, punctual, and professional in your work and appearance.