Reservations Agent and Receptionist

Marlfield House Hotel; Gorey; On-site; EUR 25,000 - 35,000; Full time

Job summary

A leading hotel in Ireland seeks a Reservations Agent and Receptionist to join their front office team. Ideal candidates will have over two years of sales experience and excellent communication skills. This full-time role offers a daytime roster with no night shifts, emphasizing guest assistance and effective sales within a luxurious country house setting.

Benefits

Meals provided

Share of guest tips

Day shifts

Car parking

Staff discount

Qualifications

• At least two years experience in sales.
• Proficient at selling rooms and using hotel reservation systems.
• Computer literate with fast typing speeds.

Responsibilities

• Selling rooms and managing restaurant reservations.
• Checking guests in and out and reconciling cash.
• Using the in-house reservation systems and management of online bookings.

Skills

Sales

Communication

Guest Assistance

Reservations

Front desk

Tools

Reservation Software

Job description

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Join to apply for the Reservations Agent and Receptionist role at Marlfield House Hotel

Marlfield House is a 26 bedroom country house in business for over 40 years with an excellent reputation for its food, service and luxury. Marlfield House is a member of Ireland's Blue Book and the internationally renowned Relais et Chateaux guide. It has 2 restaurants, the fine dining restaurant which caters for up to 90 guests and 40 weddings per year and The Duck Restaurant in the courtyard. It sits on 36 acres of beautiful gardens and grounds and has a wonderful kitchen garden which supplies much of the produce during the summer months. Marlfield is situated just outside Gorey, Co Wexford, just a few miles from the beach and one hour south of Dublin on the N11.

The applicant must haveat least twoyears experience in room sales. The successful applicant will work with the front office team and be responsible for selling rooms, taking restaurant reservations, confirming reservations, loading reservations on the in house system (ihotelligence), hotel website reservations, commission payments. The successful applicant will work from the front office and will also carry out front office duties reconciling cash and lodgements , checking guest in and out lodgements and welcoming and looking after guests needs. loading rates and packages onto on on line booking systems, managing on line sales. An outgoing personality with excellent interpersonal, sales and and organisational skills is necessary to succeed .

The job is five days per week, ALL DAYS SHIFTS, latest finish 830 pm NO NIGHT SHIFTS. includes weekends.

The Successful Applicant Must Have

• An outgoingand friendly personality, willingness to help people and an easy way of dealing with people
• At least two years experience in sales,
• Be proficient at selling rooms, using a hotel reservation system, reconciling cash and lodgements, loading rates on booking engines
• be computer literate,
• have fast typing speeds
• have worked with hotel booking systems and on line reservations systems
• be a team player with excellent communications skills
• have a full driving license in order to drive company golf buggy
  
  

What The Job Offers

Full training by the front office manager in all in house systems , reservation system and SOP's

A good package including a daytime roster ,excluding evenings, and all meals while on duty

Skills

Sales Communication Guest Assistance Reservations Front desk Reservation Software Room service orders

Benefits

Meals free share of guest tips day shifts car parking staff discount

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

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