Reservation Supervisor

The K Club; Kildare; On-site; EUR 60,000 - 80,000; Full time

Job summary

A five-star leisure resort in County Kildare is seeking a Reservation Supervisor to join their Reservations Team. The role involves managing inquiries, supporting management operations, and training staff. Ideal candidates will have prior experience in reservations, excellent communication skills, and the ability to thrive in a fast-paced environment. The position offers various personal development programs and employee benefits, including discounts on stays and amenities at the resort.

Benefits

Monthly service charge payment

Ongoing personal development

Career progression opportunities

Monthly recognition programme

Employee Assistance Programme

Discounts on food & beverage

Discount on golf courses

Life Assurance

Uniform and meals while on duty

Qualifications

• Previous experience in a Reservations Role is essential.
• Knowledge of current systems (Opera & Concept) would be desirable.
• Ability to work in a fast paced environment.

Responsibilities

• Be the first point of contact for all Hotel Reservation enquiries.
• Support the management team with daily operations of the Reservations Department.
• Assist in complaint handling when necessary.

Skills

Communication skills

Customer relation skills

Ability to learn quickly

Sales confidence

Tools

Opera

Concept

Job description

Overview

At The K Club, we are currently seeking a Reservation Supervisor to join our fantastic Reservations Team.

The K Club is a truly captivating leisure destination tucked away in lush Irish countryside - yet on Dublin's doorstep. We are a unique resort, a renowned place of celebration, with a spirited history that spans hundreds of years.

We're a 5 star destination which prides itself on having an incredible 5 star team to match. Across our 550 acre estate, we offer a tremendous variety of career opportunities for those who are looking to become part of a team that strives to help one another shine.

The K Club is an industry trailblazer. We welcome innovative thinking, bold ideas and insights garnered from your own experience. We're certified as a Great Place to Work by our very own employees. That's because our hardworking team members feel listened to, encouraged and appreciated.

If this sounds like the place where you could begin the next exciting chapter in your career, let's talk.

Responsibilities

• To be the first point of contact for all Hotel Reservation enquiries
• To support the management team with the day to day running and management of the Reservations Department
• To support the training and development of the Reservations Agents
• To assist with complaint handling when necessary
• To assist our guest in the booking of their Hotel Reservation throughout to include activities, transport etc.
• To have full knowledge of all rates, packages and promotions applicable to the resort
• To ensure incoming calls and emails are answered in a professional and courteous manner
• To ensure all information is entered accurately into the current systems
• To be able to build relationships and have confidence in selling
• To identify opportunities for new or increased business
• To take part in and promote any special K Club Events
• To provide support for golf reservations, spa reservations, dining, weddings and corporate business where required

Qualifications

• Previous experience in a Reservations Role is essential
• Knowledge of current systems (Opera & Concept) would be desirable
• Will possess excellent communication and customer relation skills
• Will have the ability to learn quickly and work in a fast paced environment

Whats on offer

• The K Club is certified as a Great Place to Work
• A monthly service charge payment
• Ongoing investment in your personal development with access to internal and external training programmes
• Great opportunities to progress your career
• Monthly recognition programme
• Refer a Friend Scheme
• Employee Assistance Programme
• Social events
• Uniform
• Meals while on duty
• Discounts on stays at the resort and on food & beverage for you and your family and friends
• Discount on use of our golf courses
• Life Assurance

Data Retention

Please note that all applications and CVs submitted for a role at The K Club will be kept on file for a period of 12 months.

Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.

The Human Resources Team
The K Club