Research Manager

Bounce Insights; Dublin; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

15 global work-from-anywhere days per year

22 days annual leave, plus public holidays

Access to top-tier tech and premium tools

Continuous learning culture

Job summary

Bounce Insights is seeking a Research Manager to lead research programs and maintain client relationships in Dublin, Ireland. The successful candidate will manage client accounts, ensuring project delivery and fostering client satisfaction, while employing the Bounce platform for impactful results.

We're looking for someone with at least 5 years of market research experience, a passion for technology, and the ability to lead complex projects. The role offers a competitive salary, significant learning opportunities, and a collaborative work culture that champions customer success.

Qualifications

• Minimum of 5 years’ experience in a research agency or brand-side research role.
• Confidence managing complex, high-volume projects.
• Proven ability to manage client relationships and anticipate needs.

Responsibilities

• Translate business objectives into reliable research projects.
• Manage client accounts and deliver projects within annual research programs.
• Collaborate across functions to achieve strategic goals.

Skills

Market Research Expertise

Tech Savvy

Outstanding Client Service

Project Management

Growth Mindset

Job description

We are seeking an experienced Research Manager to join our team, managing research programs and key client relationships, in pursuit of our vision of delivering the human‑led AI platform for market research.

If you are confident managing client projects and stakeholders while getting the most from research tools and technology to deliver impactful results, we'd love to hear from you.

Company Overview

At Bounce, we don’t just deliver data; we provide insights that transform how brands understand and connect with their customers. As a fast‑growing consumer insights platform, we leverage cutting‑edge technology and AI to make research fast, actionable, and insightful. Trusted by the world’s leading brands like Coca‑Cola, Diageo and Tesco, we are on a mission to disrupt the $125BN market research industry by transforming how brands make decisions.

We are growing rapidly and have positions for people who thrive in a high‑growth environment. Our team members are the prime drivers of our success and we can directly attribute their effort to the growth of our company.

Responsibilities

What You’ll Work On:

Research Design: Translate business objectives into robust research projects on the Bounce platform, with clear expertise in survey design, scripting, sampling, quota management, data delivery, and analysis.

Product Proficiency: Use the Bounce platform and proprietary technology daily to execute and deliver client projects, collaborate with the software development team on feature testing, provide proactive feedback, and represent client needs in product roadmapping.

Account Management: Manage client accounts day to day, delivering projects within annual research programs, monitoring account health, running regular client meetings, and supporting retention and growth as part of a wider team.

Teamwork: Collaborate across functions to support strategic and operational goals, working closely with Product, Operations, Billing, Marketing, and Customer Success.

Insight Delivery & Client Impact: Translate research findings into clear, actionable insight for clients. Work directly with some of the world’s leading brands, helping shape strategic decisions and adapting recommendations in real time based on client feedback and discussion.

Requirements

Market Research Expertise: A genuine passion for research and shaping its future, with a minimum of 5 years’ experience in a research agency or brand‑side research role (this is a requirement for the position).

Tech Savvy: Naturally curious about technology and comfortable using digital tools to streamline and enhance research.

Qualifications & Experience

Outstanding Client Service: Proven ability to manage client relationships day to day, anticipate needs, and deliver high levels of satisfaction through a partnership‑led approach.

Project Management & Attention to Detail: Confidence managing complex, high‑volume projects with precision and autonomy, collaborating cross‑functionally with Sales, Product, and Customer Success as needed.

Growth Mindset: Curiosity, adaptability, and a willingness to learn and evolve in a fast‑paced, ambitious environment.

Project Leadership: Experience leading studies end to end, including scoping, questionnaire design, survey scripting, defining deliverables, business case development, and presenting insights with clarity and credibility.

Vision & Values Alignment: A strong connection to Bounce’s vision, product, and values.

Bounce values people from all backgrounds and understands that not everyone will meet every requirement on day one. If you’re passionate about how technology can evolve research, we encourage you to apply. A research case study will form part of the interview process.

Bonus Points If You Have:

• A background in Tech research, having worked at a Res‑Tech SaaS company
• Global research experience working across regions within a commercial, primary market research team
• Experience managing enterprise‑level clients and complex stakeholder relations
• A track record of building lasting client relationships and trusted partnerships.

We’re building something game‑changing in consumer insights, and our research team is at the heart of that growth through driving customer excellence. If you love working in a growing team, testing new technology, with an excellent commitment to quality & customer success this is your chance to make a huge impact.

Continuous learning culture with leadership support for professional and personal development.

Competitive salary and working environment.

Ongoing support from our Research Director with coaching, skill development, and personalised feedback.

15 global work‑from‑anywhere days per year.

22 days annual leave, plus public holidays, plus Christmas & New Year closure.

Top tier tech including a MacBook and premium tools.

Vibrant, collaborative culture with team socials, activities, and annual retreats.

About us

Bounce is a consumer research platform that enables consumer‑facing brands to gather authentic consumer data from anyone in the world, in real‑time. We make consumer research easy, delivering the speed, ease, and agility of a technology platform, with the support, robustness, and flexibility of a research agency.

Bounce is trusted by the world’s largest brands including Coca-Cola, Diageo, Pernod Ricard & Tesco. We are on a mission to revolutionize how brands reach and understand their customers. We are growing rapidly and have positions for people who thrive in a high‑growth environment. Our team members are the prime drivers of our success, and we can directly attribute their effort to the growth of our company.

We believe that early team members should have ownership in the company they make, and therefore we offer stock options as part of all compensation packages, in addition to base salary & performance‑related incentives. Bounce Insights is an equal opportunities employer.