Regional Homecare Operations Manager

Connected Health Group Limited; Cavan; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Sign On Bonus

Employee Recognition

Referral Scheme

Training & Development

Wellbeing & Benefits

Local discounts

Job summary

Connected Health is seeking a Homecare Service Manager to oversee homecare delivery across West Cavan, Monaghan, Longford, Leitrim and Mayo, reporting to the Managing Director and acting as the region's senior point of accountability for compliance, quality and performance.

This hands-on leadership role focuses on building strong local teams, safeguarding service continuity, and acting as the trusted link between frontline delivery and the wider organisation.

Qualifications

• 3–5+ years' experience in a senior operational leadership role within homecare or domiciliary care.
• Proven track record leading multi-site teams and driving service quality in a compliance-led environment.
• QQI Level 6 (Supervisory Management) or equivalent leadership qualification.
• Deep knowledge of HSE home support contract requirements and SOP timelines.
• Experience managing governance, safeguarding and incident/complaint processes.
• Strong people leadership, mentoring Client Care Managers and coordination teams.
• Full, clean driving licence and willingness to travel across the region.

Responsibilities

• Ensure compliance with HSE requirements, SOPs and service standards.
• Oversee client onboarding, care delivery, service activation and regional capacity.
• Provide senior oversight of quality, safeguarding, incidents, complaints and audits.
• Lead corrective actions and HSE reporting when required.
• Lead and support Client Care Managers, Supervisors, Coordinators and Admin teams.
• Ensure workforce training, performance, recruitment and compliance with HR.
• Provide operational support and contingency cover during periods of increased demand or absence.
• Monitor regional KPIs, including care hours, staffing, training, quality and service performance.
• Lead performance reviews and continuous improvement initiatives.
• Identify and manage operational risks, trends and unmet demand.
• Work with HR, Training, IT, Quality and Finance to support regional delivery.
• Represent the region at management level and report key operational trends to the Managing Director.

Skills

Senior operational leadership

Homecare experience

People leadership

Driving licence

Education

QQI Level 6 Supervisory Management

Job description

Connected Health is seeking a Homecare Service Manager to oversee homecare delivery across West Cavan, Monaghan, Longford, Leitrim and Mayo, reporting to the Managing Director and acting as the region's senior point of accountability for compliance, quality and performance.

This hands-on leadership role focuses on building strong local teams, safeguarding service continuity, and acting as the trusted link between frontline delivery and the wider organisation.