Receptionist , Moorehall Lodge Ardee, Cappocksgreen, Co. Louth

Virtue Integrated Care; Ardee; On-site; EUR 25,000 - 30,000; Full time

Job summary

Moorehall Lodge Ardee is seeking a dedicated Receptionist to join their team. The role involves providing excellent customer service, managing administrative tasks, and ensuring a welcoming atmosphere for residents and visitors. Join a caring environment focused on enhancing the quality of life for residents through communication and respect.

Benefits

Excellent rates of pay

Employee Assistance Programme

Career Progression opportunities

Free ongoing training and development

Qualifications

• Experience in a receptionist or administrative role is preferred.
• Proficiency in managing front office operations and systems.
• Understanding of GDPR requirements.

Responsibilities

• Provide a welcoming and professional service to residents and visitors.
• Manage the front of house reception area and phone inquiries.
• Support the administrative function related to admissions and financial processes.

Skills

Communication

Organization

Customer Service

Time Management

Education

High School Diploma or equivalent

Job description

Receptionist | Moorehall Lodge Ardee, Cappocksgreen, Co. Louth

Moorehall Lodge Ardee, is a purpose-built nursing home located in Cappocksgreen, Co. Louth

Moorehall Lodge Ardee is committed to enhancing the quality of life for all our residents. This is achieved by living our core company values in relation to communication, respecting residents' rights, choice and individuality, promoting their independence and collaborating with our many community partners.

It is our mission to ensure that residents feel valued and loved within their homes. Our strong family ethos and team of talented, diverse and caring colleagues is central to the creation of a supportive and nurturing environment that creates a strong sense of home for our residents.

Our core company values:

Communication | Privacy, Respect & Dignity| Choice | Independence | Individuality | Rights | Community Partnership

Reception and Front of House Duties:

• Providing a welcoming, friendly and professional service to residents, families and other visitors to Moorehall Lodge Ardee
• Managing the front of house reception area in line with the needs of Moorehall Lodge Ardee and in line with GDPR requirements
• Developing and maintain high standard front office systems
• Answering telephone calls and dealing with face to face enquiries
• Ensuring telephone, email and all other queries and redirect as appropriate ensuring messages are passed on to the relevant people in a timely manner.
  
  

Supporting the administrative function of Moorehall Lodge Ardee:

• Liaise with Director of Care/Care Manager regarding new admissions
• Prepare Admission Pack and ensure that all relevant documents (contract of care, privacy notice, financial information) are sent pre admission.
• Explain all financial charges and potential financial charges to families
• Ensure that all relevant documents are signed by the appropriate person and returned to Moorehall Lodge Ardee (direct debit mandate, contract for care etc)
• Maintain a Log of contracts for care and carry out periodic audits.
• Complete admission checklist and set up residents on relevant software such as EpicCare.
• Ensure residents' information on EpicCare is complete, accurate and kept up to date
  
  

Finance:

• Maintain petty cash sheet and reconcile petty cash balance
• Receive and record resident payments, and update/reconcile lodgment sheet
• Manage cash lodgments and prepare monies for banking
• Ensure all financial information is supplied to the Finance Office against agreed deadlines
  
  

Staffing:

• Setting up new employees on appropriate time management system.
• Accurately record all employee information on EpicCare and/or TMS.
• Assist the HR Lead with management of statutory leave processes
• Input training information onto EpicCare and/or TMS and ensuring sign-in sheets are maintained
• Input the duty roster onto TMS
• Adjust the duty roster to reflect changes made
  
  

What we offer?

• Excellent rates of pay
• Employee Assistance Programme
• Career Progression opportunities
• Free ongoing training and development
  
  

Why work for us?

Teamwork and excellent provision of care are our trademarks. We offer flexible work practices, a friendly and homely working atmosphere, promotional, learning and developmental opportunities. We pride ourselves with exceptional resident care which stands at the forefront of our core values.

Moorehall Lodge Ardee is an equal opportunities employer.