Receptionist Full-time

Mercantile Group; Dublin; On-site; EUR 25,000 - 35,000; Full time

Job summary

A vibrant hotel in Dublin seeks an enthusiastic Receptionist to join its Front Office Team. You will provide a warm welcome to all guests, manage check-in/out processes, and handle inquiries efficiently. Ideal candidates have previous experience in hospitality, excellent communication skills, and a passion for guest service. Competitive salary and various benefits are offered.

Benefits

Competitive salary

Staff meals on duty

25% Discount in other venues with staff card

Discounted gym membership

Employee Assistance Programme

Bike2Work Scheme

TaxSaver travel benefits

Excellent opportunities for career progression

Qualifications

• Previous experience in a similar receptionist or front office role, ideally in a hotel environment.
• Proficiency in hotel booking systems.
• Strong attention to detail and organizational skills.

Responsibilities

• Providing a warm, genuine, and efficient welcome to all guests.
• Managing check-in and check-out processes accurately.
• Handling guest enquiries and requests in person, by phone, and by email.
• Maintaining the reception area to the highest standards.

Skills

Excellent communication and interpersonal skills

Ability to multitask under pressure

Strong attention to detail

Proficiency in hotel booking systems

Genuine passion for hospitality and guest service

Education

Previous experience in a similar role

Job description

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The Mercantile Hotel, Dublin

The Mercantile Hotel, Dublin

The Mercantile Hotel, located in the heart of Dublin City, has recently opened its doors this year, and were currently seeking an enthusiastic, professional, and friendly Receptionist to join our Front Office Team.

This is an exciting opportunity to be part of something from the very beginning; helping to shape the guest experience, tone, and atmosphere of one of the citys most anticipated new hotels.

What Youll Be Doing

• Providing a warm, genuine, and efficient welcome to all guests from the moment they arrive.
• Managing check-in and check-out processes accurately and efficiently.
• Handling guest enquiries, bookings, and requests in person, by phone, and by email.
• Liaising with all hotel departments to ensure smooth and seamless service.
• Maintaining the reception area to the highest standards of cleanliness and organisation.
• Processing payments and maintaining accurate records in line with hotel procedures.
• Supporting the Front Office Manager in day-to-day administrative duties.
• Acting as a key point of contact for guests during their stay, ensuring a memorable and positive experience.
• Upholding health, safety, and security procedures at all times.
  
  

What Were Looking For

• Previous experience in a similar receptionist or front office role, ideally in a hotel environment.
• A genuine passion for hospitality and guest service.
• Excellent communication and interpersonal skills.
• A calm, professional manner with the ability to multitask under pressure.
• Proficiency in hotel booking systems
• Strong attention to detail and organisational skills.
• Flexibility to work shifts including mornings, evenings, weekends, and public holidays.
  
  

What Youll Get

• Competitive salary
• Staff meals on duty
• 25% Discount in other Mercantile venues with staff card
• Discounted gym membership
• Employee Assistance Programme- free counselling sessions available and wellbeing app
• 25% off Grafton Barber, Stephen's Green, when staff card is presented
• Bike2Work Scheme
• TaxSaver travel benefits
• Excellent opportunities for career progression within a growing hotel group
• A chance to be part of a brand-new hotel and dynamic team from day one
  
  

If you're ready to bring your personality, professionalism, and hospitality expertise to an exciting new role in the heart of Dublin, wed love to hear from you.

Please note: due to a high volume of applications, we may not be able to respond to everyone individually.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Administrative and Support Services

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