Receptionist - Front of House - Full Time

Truly; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

A modern dental clinic in City West, Dublin is looking for a Receptionist to provide outstanding front of house service. This full-time role entails managing patient flow, scheduling appointments, and ensuring accurate billing procedures. Ideal candidates have experience in high-paced settings, excellent communication skills, and the ability to maintain patient records. The clinic offers a supportive environment with training provided for specific software like EXACT.

Benefits

Attractive terms and salary

Career progression

Fun working environment

Training on EXACT software

Qualifications

• 1-2+ years in front of house or reception roles, preferably dental or hospital.
• Proven success in high volume, customer facing environments.
• Professional discretion and GDPR awareness.

Responsibilities

• Greet and check in/out patients; provide empathetic information.
• Manage phone system and high volume inbox; prioritize patient needs.
• Schedule and confirm appointments; coordinate with clinical teams.
• Prepare patient charts and maintain accurate records.
• Process payments, generate billing statements, and reconcile cash.

Skills

Multiline phone handling

Appointment scheduling

Billing and cash reconciliation

Excellent spoken/written English

Strong multitasking and organization

Education

Secondary education

Vocational/admin qualifications

Tools

EXACT practice management software

Job description

Who We Are
Truly Dental is a modern and fast growing dental company opening a brand new state of the art clinic in City West, Dublin. Our mission is to provide accessible, high quality care in welcoming, patient-centered environments. With innovative clinics across Ireland and the UK, Truly is reshaping the dental experience for both patients and professionals.

Fast Facts

• 15+ practices across Ireland and the UK.
• Thousands of patients served annually, with strong growth in new registrations.
• Educational assistance programs to support staff development and continuous learning.
• New opening: City West clinics launched as part of Truly's expansion strategy.

Role purpose
As our Receptionist, you will be the first point of contact for patients, delivering five star front of house service in a fast paced dental hospital. You'll orchestrate patient flow across extended hours, ensuring seamless check-ins, call handling, scheduling and billing accuracy that underpin excellent clinical care and patient experience.

Key Responsibilities

• Warmly greet, welcome and check in/out patients; provide clear, empathetic information at all times.
• Manage multiline phone system and high volume inbox/queries; prioritize between in person and remote patient needs.
• Schedule, reschedule and confirm appointments; coordinate with clinical teams to optimize diaries.
• Prepare patient charts and documentation for dental staff; update and maintain accurate patient records.
• Generate billing statements, process payments, reconcile daily cash takings; deposit at post office as required.
• Operate clinic software (EXACT preferred; training provided) and follow data protection protocols.
• Uphold Truly's hospitality standards and contribute to a friendly, cooperative team culture.

Requirements - Skills & Competencies
Education

• Secondary education required; vocational/admin qualifications an advantage.

Experience

• 1-2+ years in front of house or reception roles; dental or hospital reception experience strongly preferred.
• Proven success in high volume, customer facing environments.

Knowledge & Skills

• Multiline phone handling, appointment scheduling, billing, and cash reconciliation.
• Proficient with practice management systems; EXACT experience is a plus (training provided).
• Strong multitasking, organization and attention to detail in a busy setting.
• Excellent spoken/written English; clear, empathetic communication with diverse patients.
• Comfort working with clinicians and senior specialists; professional discretion and GDPR awareness.

Core Competencies

• Patient centric service & empathy
• Stress tolerance & prioritization in high volume
• Teamwork & cross functional coordination
• Accountability & reliability (timekeeping, cash/records)
• Learning agility (systems & process adoption)

What we offer

• Attractive terms and salary for suitable candidates; every minute of overtime paid.
• Career progression with clinical and admin support & guidance.
• A fun working environment and modern computerized dental software system.
• Training on EXACT for the right candidate.

Important details before applying

• Full time role; minimum 35 hours/week, Monday to Friday on a 5 days rotation.
• Usual shifts: 07:30-14:00 or 14:00-20:00/20:30
• Location: City West, Dublin
• Start date: November 2025 (aligned with the City West clinic opening).