Receptionist

Alleycuts Hair & Beauty Salon; Newcastle West; On-site; EUR 22,000 - 30,000; Full time

Job summary

Alleycuts Hair & Beauty Salon in Newcastle West, Ireland, is seeking a friendly Beauty Salon Receptionist to join our team. You will be the first point of contact for clients, managing bookings, answering inquiries and ensuring a smooth daily operation.

The ideal candidate has strong communication and customer service skills, a professional manner, and an interest in beauty trends. Training on Phorest will be provided if needed.

Qualifications

• Excellent communication and customer service skills.
• Professional and welcoming manner with an interest in beauty.
• Experience with Phorest or similar booking system is advantageous; training provided.

Responsibilities

• Greet clients in a warm, professional manner and manage salon diary.
• Answer calls, messages, and inquiries promptly and courteously.
• Provide information on treatments, services, availability and products.
• Process payments and handle general reception duties.
• Assist with social media content and promotional activities.

Skills

Excellent communication

Interpersonal skills

Time management

Customer service

Social media familiarity

Organisation

Proactive attitude

Teamwork

Tools

Phorest booking system

Computer basics

Job description

We are looking for a friendly, organised and enthusiastic Beauty Salon Receptionist to join our team. The ideal candidate will have excellent communication and customer service skills, a professional and welcoming manner, and a genuine interest in the beauty industry.

The receptionist will be the first point of contact for our clients and will play an important role in ensuring the smooth day-to-day running of the salon.

Key Responsibilities

• Greet clients in a warm, friendly and professional manner.
• Manage the salon diary and appointment bookings through Phorest, the salon’s booking and management system, including booking, confirming, rescheduling and cancelling appointments
• Answer telephone calls, messages and client enquiries promptly and professionally.
• Provide clients with information on salon treatments, services, availability and products.
• Process client payments and assist with general reception duties.
• Create and post engaging content for the salon’s social media platforms, including promotions, treatments, products and salon updates.
• Assist with marketing activities and promoting special offers or events.
• Help monitor salon stock levels, organise products and assist with stock orders when required.
• Maintain a clean, tidy and welcoming reception and retail area.
• Keep client information and appointment records accurate and up to date.
• Support the salon team with general administration and day-to-day tasks.
• Communicate effectively with beauty therapists and other team members to ensure appointments run smoothly.
• Maintain client confidentiality and handle personal information appropriately.
• Help provide a positive and professional experience for every client from arrival to departure.

Skills & Qualities

The ideal candidate will have:

• Excellent communication and interpersonal skills.
• A friendly, confident and professional manner.
• Experience using Phorest or a similar salon booking system would be an advantage; training can be provided where required.
• Strong organisational and time-management skills.
• Experience using Phorest or a similar salon booking system would be an advantage; training can be provided where required.
• An interest in beauty, skincare and the wider beauty industry.
• Good social media skills and an interest in creating engaging content.
• Basic computer and administrative skills.
• The ability to manage appointments and multiple tasks in a busy salon environment.
• A proactive attitude and willingness to help other members of the team.
• Previous reception, customer service, retail or beauty industry experience would be an advantage, but is not essential.