Receptionist

Aura Holohan Group; Letterkenny; On-site; EUR 40,000 - 60,000; Part time

Job summary

A leading leisure organization in Letterkenny is seeking a Part-Time Receptionist to provide exceptional customer care and support. Ideal candidates have a passion for customer service, strong communication skills, and excellent organization abilities. Join a diverse team that values continuous learning and wellbeing. Benefits include training opportunities and a positive working environment.

Benefits

Friends and Family Benefit

Career Development Opportunities

Employee Assistance Programme

Discounted Health Insurance

Qualifications

• Passion for delivering exceptional customer service.
• Outgoing personality, adaptable and flexible.
• Great organization and time-management skills.

Responsibilities

• Provide exceptional customer care at reception.
• Build and develop customer relationships.
• Respond to customer queries and improve service.

Skills

Excellent communication skills

Customer service

Teamwork

Organization

Microsoft Office

Job description

Overview

We don't just communicate, we CONNECT... We are looking for a Receptionist on a Part Time basis to join our team at Aura Letterkenny.

Why join the Aura Family? We are the best in our industry. We live our values every day. We have been recognized as one of the Best Workplaces in Ireland in 2025, the seventh consecutive year Aura is ranked among the Top Large Irish Workplaces. We are also named the Best Workplace for Women and Best Workplace for Health & Wellbeing in 2024 and 2025. Aura values diversity and inclusion. In 2024 we were awarded the Investors in Diversity Silver Certification and we won the National Advancing Disability Equality Award 2025. Safety, Health and Wellbeing are central to our work; in 2024 we received the H&S National Sport & Leisure Award. We place emphasis on learning and development, so you can expect to learn and grow throughout your career.

Other reasons to join our team:

• Friends and Family Benefit – nominate a friend or family member for free membership of one of our leisure centres
• Our Training Academy – opportunities to certify to high industry standards in areas such as Lifeguarding, Swim Teaching, Pool Plant Operations
• Aspire Programme – talent development with access to training, development and further certification
• Career Development – opportunities to become a Tutor in various industry practices
• Aura One Hub – benefits, rewards and recognition platform
• EAP Programme – free confidential advice and support service including financial, legal advice and counselling for you and your family
• GEM Awards – acknowledging those who go the extra mile
• Other benefits such as Bike to Work, TaxSaver, retail discounts, Length of Service benefit and discounted Health Insurance

Our vision is BIG. Aura’s vision is a healthier and happier Ireland by improving health and wellbeing through exercise, sport and active living.

Your mission

• Display a commitment to our vision, purpose and values
• Be the first point of contact at the reception and provide Aura members with exceptional customer care
• Drive service excellence by building and developing customer relationships
• Stay up to date with all Aura programmes and services
• Respond to customer queries and continuously look for opportunities to improve service
• Provide administrative support for the centre
• Work with the team to meet customer needs and promote the Aura brand
• Get involved in running promotions and events on site
• Promote front of house sales and take ownership of retail targets
• Keep the reception area clean, tidy and presentable
• This list represents some of the tasks our Receptionists undertake daily

What we need from you

• A passion for delivering the best customer service and building positive relationships
• Excellent communication skills
• An outgoing personality, adaptable and flexible
• A positive attitude with a focus on teamwork
• Great organisation and time-management skills
• Excellent PC skills and experience with Microsoft Office
• Attention to detail and accuracy
• Good understanding of cash management
• Flexible hours/days of work
• Fluent English is required

If you believe you are the right fit, check out our values and see if Aura is the right fit for you: https://www.auraleisure.ie/aboutus/

To be considered for this role you must be legally entitled to work in Ireland. We do not require the assistance of agencies. Aura is an equal opportunities employer. By applying for the position, you agree for Aura Holohan Group to collect your personal data for recruitment purposes. Aura does not disclose your personal data to unauthorized third parties.