Receptionist

Orwell Healthcare; Dublin; On-site; EUR 21,000 - 22,000; Full time

Benefits offered by this job

Paid training

Company pension

CPD opportunities

Referral bonus

Tax saver scheme

Bike storage

Employee assistance

Company events

Sick pay

Job summary

Orwell Healthcare in Dublin is seeking a professional, friendly Receptionist to be the welcoming face of our organisation. You will manage front-of-house duties, handle calls and enquiries, and support light IT and administrative tasks to help our team run smoothly.

With at least 1 year in a receptionist or administrative role, you will bring strong communication skills, Microsoft Office proficiency, and a proactive, people‑centered approach to residents, families, and staff.

Qualifications

• 1 year receptionist/administrative experience.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office, especially Excel.

Responsibilities

• Maintain a warm, professional reception environment.
• Handle calls, emails, enquiries, and visitor management.
• Coordinate viewings and assist residents and families.
• Manage post, deliveries, couriers, and transport arrangements.
• Provide light IT support and administrative tasks.

Skills

Communication skills

Interpersonal skills

IT troubleshooting

Time management

Organisational skills

Team player

Tools

Microsoft Office

Excel

Job description

Location: On site / Dublin, Co. Dublin, D06 F6C4, Ireland
job type: Permanent / Full-time
Sector and subsector: Business Support | Administration
Hourly Salary range:from € 15.00 to € 16.00

Job Description

Location:Orwell Private/ Garville Avenue, Dublin 6

Job Type:Full-time, Permanent

About us

Orwell Healthcare is one of Dublin’s most respected healthcare providers, renowned for delivering exceptional care to our residents since 1987. We operate across two locations in Rathgar:

• Orwell Private:Convalescence, Long-Term Care and Acquired Brain Injury Unit

Our vision is to provide a continuum of high-quality, person-centred care in a friendly, homely and luxurious environment. Services include residential long- and short-term care, dementia care, acquired brain injury care, respite care and home care support.

Role Overview

We are looking for a professional, friendly, and tech‑confident Receptionist to become the welcoming face of Orwell Healthcare.

This role is perfect for someone who enjoys variety, thrives in a people‑focused setting, and takes pride in delivering a warm, polished, and efficient service.

In addition to leading front‑of‑house duties, you will support with light IT troubleshooting, administrative tasks, and coordination responsibilities that help our organisation run smoothly every day.

You will be supported by a collaborative and caring team — and you will play a key part in creating a positive experience for our residents, their families, and our staff.

Duties and Responsibilities

• Maintain a warm, professional, and welcoming reception environment.
• Handle incoming calls, emails, enquiries, and visitor management with confidence and care.
• Coordinate viewings and support prospective residents and their families with professionalism.
• Keep pre‑admission and occupancy lists updated daily.
• Welcome new admissions and ensure they are comfortable and supported from the moment they arrive.
• Liaise with ambulance crews and guide them to the appropriate units.

Resident & Visitor Support

• Build positive, respectful relationships with residents and families.
• Coordinate visiting schedules and complete required risk assessments.
• Manage incoming and outgoing post, deliveries, couriers, and transport arrangements.
• Order and distribute newspapers daily.
• Ensure all documentation complies with HIQA standards.

Administrative Responsibilities

• Process residents’ small monthly bills and convalescent accounts accurately.
• Keep resident records, contracts, and consent forms up to date.
• Maintain brochures, tariff sheets, nursing forms, and admissions folders.
• Record and arrange transport for lab tests.
• Assist management and nursing staff with administrative projects.
• Photocopy, file, prepare documents, and support general office operations.
• Arrange flowers and prepare condolence letters with sensitivity and care.
• Provide reception cover for colleagues when needed.

IT Support Tasks

• Assist staff with basic IT queries (e.g., log‑ins, printing, system use).
• Support day‑to‑day operation of office equipment and internal systems.
• Escalate IT issues where required and help facilitate smooth communication.
• Knowledge of AI and interest in improving efficiency of systems and procedures.
• Maintain mandatory training requirements.
• Follow Orwell Healthcare policies, procedures, and confidentiality standards.

The Ideal Candidate Will Have

• At least 1 year of experience in a receptionist or administrative role.
• Strong communication and interpersonal skills.
• A warm, professional approach when dealing with residents, families, and staff.
• Proficiency with Microsoft Office, including Excel.
• Comfort troubleshooting basic IT issues.
• Excellent organisational and time‑management skills.
• Ability to multitask and stay composed in a busy environment.
• A team‑player mindset and a genuine passion for helping others.

What We Offer

We want you to feel supported, developed, and appreciated.

Benefits include:

• Paid mandatory training
• Company pension
• Continuous Professional Development and upskilling opportunities
• Employee referral bonus
• Tax saver schemes (Bus, Rail, Bike to Work)
• Bike storage
• Employee Assistance Programme
• Company events and social gatherings
• Sick pay (as per policy)

We’re committed to creating a workplace where people enjoy coming to work — and where they feel valued for the positive difference they make.

Additional Information

• Satisfactory references
• Garda Vetting

Experience

• Receptionist: 1 year (required)

Work Authorisation

• Ireland (required)

Work Location

Orwell Healthcare is an equal opportunities employer.