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Receptionist

Fitzwilliam Lawn Tennis Club

Dublin

On-site

EUR 29,000

Full time

20 days ago

Job summary

A prestigious private members club in Dublin is seeking a full-time Receptionist to join their front office team. This role requires a friendly and professional individual who can manage a variety of tasks including greeting members, processing bookings, and handling inquiries. Ideal candidates should be customer-focused, fluent in English, and comfortable in a fast-paced environment. A background in hospitality is preferred, along with strong digital and communication skills. The position offers various shifts across a 7-day roster.

Benefits

Meals on duty

Training & development

Annual Bonus

Bike to work scheme

Staff events

Employee Assistance Program

Qualifications

Must be available for morning, evening, and weekend shifts.
A natural ability to explain concepts and queries.
Experience working in a busy, people-oriented environment.

Responsibilities

Greeting members and guests.
Answering and directing telephone calls.
Processing bookings and event requests.
Monitoring access to the club.
Managing booking systems for events and classes.

Skills

Fluent English

Customer-focused

Multi-tasking

Experience in hospitality

Digital proficiency

Observation skills

Tools

MS Word

Excel

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Fitzwilliam Lawn Tennis Club, one of Irelands premier private members clubs, is recruiting for a full-time receptionist to work in our busy Front Office department.

We require a front-facing team member who is self-motivated, customer-focused & enjoys ensuring that members & their guests receive a warm welcome each time they visit the club. Friendliness & professionalism are core principles upon which the clubs service ethos is built.

The advertised role is full time comprising of morning and evening shifts over a 7-day roster.

The Ideal Candidate Must

Be a fluent English speaker
Be chatty, member-focused and courteous
Have a natural ability to explain concepts, queries, and instructions
Be able to multi-task in a busy environment
Ideally have experience within the hospitality industry
Be alert and have well developed observation skills
Be fluent in a digital environment software and computer skills
Available to work a rotation of shifts including daytime, evenings and weekends
Authorised to work full time in Ireland - the company isn't offering visa/sponsorship or relocation packages for this role

Duties And Responsibilities Of The Role

The role includes but is not limited to:

Greeting members and their guests
Answering and directing telephone calls using correct salutations and telephone etiquette
Responding to member queries via telephone, email and in person
Processing all member booking and event requests, changes and cancellations
Operate ESP Point of Sale and Member database
Monitoring access to the club
Manage event, court and class booking systems for sports and catering events
Balance end of shift and end of day
Maintaining a thorough knowledge of:

Club Rules and Bye Laws
All facilities/services, hours of operation and availability
The layout of all facilities and how to access them
Restricted access dates/times
All Club events

Skills And Experience

MS Word and Excel skills essential
General computer proficiency
Excellent communication, organisational and administration skills
Flexible and pro-active attitude
Experience working in a busy, people-oriented environment.

Benefits

Meals on duty
Training & development
Annual Bonus
Bike to work scheme
Staff events throughout the year
Employee Assistance Program

Work Location: In person

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Administrative
Industries
Administrative and Support Services

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