Reception Manager

Talbot Hotel Carlow; Leinster; On-site; EUR 35,000 - 45,000; Full time

Job summary

Talbot Hotel Carlow is seeking an experienced Reception Manager to oversee front desk operations and provide outstanding customer service. The ideal candidate will have 2-3 years of relevant experience and demonstrate a strong commitment to guest satisfaction. Join a recognized leader in hospitality and enjoy benefits like leisure club membership and discounted accommodation rates.

Benefits

Complimentary Leisure Club Membership

Discounted Accommodation Rates

Life Insurance

Employee Counselling Line

Bike to Work Scheme

Qualifications

• 2-3 years previous reception management experience in a 4/5 star hotel.
• Friendly and welcoming personality.
• Proactive approach to selling.

Responsibilities

• Ensure daily operations align with department and hotel standards.
• Manage front desk operations including check in/out and guest queries.
• Train reception team and monitor performance.

Skills

Customer Service

Attention to Detail

Proactive Selling

Tools

Hot Soft

Job description

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Talbot Hotel Carlow, part of the Talbot Collection are currently recruiting for an experienced Reception Managerto join our team. We are looking for an enthusiastic person with a passion for customer service.

The Talbot Collection are one of theBest Places to Work in Hospitality 2024as awarded by the Great Place to Work. Come experience it for yourself and join our team.

The Reception Managerwill report to the General Manager.The successful candidate must be available to work five days out of seven days to include varying shifts and weekends.

Main Duties ::

• Ensure the day-to-day operations are carried out in line with department and Hotel standards;
• Manage and over the front desk in all day-to-day operations to include but not limited to: check in/out, cash, reservations and guest queries;
• To ensure the correct handling and charging of all daily business accounts and to ensure that all reception staff are aware of correct procedures.
• Provide exceptional friendly service to our guests at all times, ensuring an exceptional guest experience, every time:
• To ensure that the reception team are competently trained and that standards and performance are monitored.
• To have total product knowledge of the hotel and its facilities, and a complete knowledge of Talbot Collection's product offering as a whole;
• To work closely with all departmental managers to ensure a pleasant experience for our guests:
• To ensure that any complaints are dealt with promptly and effectively;
• Ensure payments are balanced and accurate;
• To work closely with the Revenue Managerensuring that all sales are maximised, maximising room occupancy & room rate

The candidate must have:

• 2-3 years previous reception management experience, ideally in a 4/5 star hotel;
• Be a friendly, welcoming and passionate about customer service;
• Have previous work knowledge & experience with Hot Soft;
• Have excellent attention to detail
• Have a proactive approach to selling

What do we offer?

• - Complimentary Leisure Club Membership
• - Discounted Accommodation Rates
• - Life Insurance
• - Employee Counselling Line
• - Bike to Work Scheme

Talbot Hotel Carlow is an equal opportunities employer.