Reception & Front Desk — Training & Growth in Refuge

Drogheda Women's and Children's Refuge Centre CLG.; Drogheda; On-site; EUR 12,000 - 18,000; Part time

Job summary

Drogheda Women20s and Children22s Refuge Centre CLG. is seeking a Receptionist/Front of House Worker for a residential environment. This is a developmental opportunity with accredited training provided.

Hours are 19.5 per week across 7 days/year. You will manage reception, answer queries, refer clients to staff, handle calls/emails, and support refuge colleagues while maintaining confidentiality.

Qualifications

• Some knowledge of Microsoft Office (Word, Excel, Outlook).
• Ability to use database systems.
• Experience in a front-desk/customer-facing/administrative role is beneficial but not required.

Responsibilities

• Actively manage the reception area, ensuring it remains secure, tidy, and safe.
• Provide information on available services, answer questions, and refer clients to staff.
• Work closely with refuge staff to ensure seamless service delivery (assist Day & Night Support with clients, shopping, child minding).
• Handle telephone calls, emails, and post, taking messages and distributing information.
• Handle sensitive, sometimes distressing situations with calmness, patience, and professional discretion.
• Accept and record donations of goods from the public.
• Be alert to concerns or needs of clients and report to the appropriate person.

Skills

Front-desk experience

MS Office

Communication skills

Data protection policies

Tools

Database systems

Job description

Drogheda Women20s and Children22s Refuge Centre CLG. is seeking a Receptionist/Front of House Worker for a residential environment. This is a developmental opportunity with accredited training provided.

Hours are 19.5 per week across 7 days/year. You will manage reception, answer queries, refer clients to staff, handle calls/emails, and support refuge colleagues while maintaining confidentiality.