Quality & Training Specialist - Danish Speaker, Video Safety Operations (Dublin)

TikTok; Dublin; On-site; EUR 55,000 - 85,000; Full time

Job summary

TikTok is seeking a Quality & Training Specialist to safeguard safety policies at scale. You will lead analytical audits, perform root-cause analysis, and interpret complex guidelines to drive accurate moderation across partners and internal teams.

You will optimize processes with QA dashboards, calibration sessions, and training rollouts while collaborating with cross-functional groups to meet global quality goals.

Qualifications

• Proven expertise in conducting analytical audits and maintaining data integrity in high-volume environments.
• Strong RCA skills, trend identification and process optimization experience.
• Deep understanding of content policies and SOPs with ability to judge complex cases.
• Excellent stakeholder management and ability to lead calibration sessions.
• Fluency in data visualization and reporting using QA/calibration tools.

Responsibilities

• Conduct regular analytical audits of human moderation to ensure policy compliance.
• Perform RCA to identify root causes and translate data into actionable feedback.
• Interpret policies and validate golden sets to guide enforcement.
• Lead calibration sessions to ensure consistency across teams.
• Collaborate with BPO partners and internal teams to meet global quality goals.
• Leverage AI to improve performance and reduce manual tasks.
• Prepare weekly and monthly QA reports focusing on accuracy and gaps.
• Facilitate training rollouts for policy changes.

Skills

Quality Assurance

Root Cause Analysis

Data Analysis

Policy Interpretation

Stakeholder Management

Training & Coaching

Reporting Dashboards

Cross-Functional Collaboration

Tools

RCA Tools

Calibration Platforms

QA Dashboards

Job description

Responsibilities

The Quality & Training Specialist (QTS) department ensures that safety policies are enforced accurately and consistently at scale. The Q&T Market Lead acts as the strategic bridge between high-level policy and boots-on-the-ground execution. While Specialists focus on quality assurance, the Lead focuses on systemic scalability, proactive operational risk identification and mitigation, and team excellence.

• This role requires commitment to work shifts, weekends, and public holidays as operational needs demand.

What will I be doing?

• Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring all processes comply with data protection and Trust & Safety standards while maintaining specific audit targets (e.g., Accuracy, RCA, and Appeal success rates).
• Data Analysis & RCA: Perform deep-dives into recurring quality issues through Root Cause Analysis (RCA), spot error patterns, and translate data into actionable feedback for Operational Guidelines & Standards and Operations Teams to drive continuous process optimization.
• Policy Interpretation & Curation: Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases under quality methodologies and processes (like KOM). Deeply interpret safety guidelines and validate "golden sets" (benchmark data) to guide enforcement accuracy.
• Calibration & Collaboration: Lead calibration sessions to ensure consistency across different moderation teams. Partner with cross-functional stakeholders (BPO Partners, PPS, PS, and OGS teams) to simplify complex policy explanations and drive global quality goals.
• Operational Oversight & Escalation: Manage and resolve unprecedented "edge cases" with speed and accuracy. Drive policy cascading to ensure new policies & operational guidelines updates are 100% communicated and implemented across all relevant internal and external partners.
• Technical Reporting & AI Utilization: Leverage AI to improve performance and reduce manual, repetitive tasks. Utilize QA dashboards, RCA tools, and calibration platforms to prepare comprehensive weekly and monthly reports focusing on market accuracy, error trends, and policy gaps.
• Training & Policy Cascade: Lead or support training rollouts for new policy changes and operational guideline updates, especially for BPO staff, ensuring changes are clearly understood, operationalized, and consistently applied. This is estimated to take up around 20% of total monthly output deliverables.

Qualifications

Minimum Qualifications

• Quality Assurance Experience: Proven expertise in conducting analytical audits, tracking performance targets, and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment.
• Problem-Solving Skills and Ownership: Strong capability in conducting Root Cause Analysis (RCA), identifying trend patterns, and suggesting process optimizations that reduce error rates while maintaining high-speed moderation. High level of self-motivation with the ability to operate independently, demonstrate end-to-end ownership, and thrive in a fast-paced, ambiguous environment.
• Policy Interpretation & Judgment: Deep understanding of content policies and SOPs, with the critical thinking skills required to make expert judgments on complex or high-risk escalation cases.
• Cross-Functional Communication: Excellent stakeholder management skills with the ability to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.
• Technical & Reporting Proficiency: Fluency in data visualization, reporting, and utilizing QA/calibration tools. Ability to leverage Artificial