Quality Manager - Supply Chain Ireland

rhe; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

rhe is seeking a professional to drive operational quality across supply chain functions in Ireland. You will monitor performance metrics, lead audits, and support corrective actions to ensure robust processes and customer satisfaction.

The role emphasizes data-driven decision making with tools like Power BI, and requires collaboration across multi-site operations to deliver sustainable quality improvements.

Qualifications

• Degree in Quality, Logistics, Supply Chain, Business, Operations Management, Engineering, or a related discipline.
• Equivalent operational experience may be considered.

Responsibilities

• Monitor quality KPIs and operational performance measures.
• Conduct operational audits, validations, and process reviews.
• Identify non-conformances and opportunities for improvement.
• Support investigation of quality-related issues and root cause analysis.
• Drive implementation of corrective actions and monitor effectiveness.
• Support management reviews and performance discussions.
• Collaborate with cross-functional teams to improve customer quality and service.

Skills

Quality management

KPI analysis

Stakeholder management

Problem-solving

Power BI

Education

Degree in Quality/Logistics/SC/Operations

Equivalent operational experience

Tools

Power BI

WMS

TMS

ERP systems

Job description

What You Can Expect :

Operational Quality Performance

• Monitor and review operational quality performance across Supply Chain operations.
• Identify quality issues, trends, risks, and improvement opportunities.
• Support operational teams in achieving quality objectives.
• Promote quality ownership and accountability within operations.
• Ensure consistent application of quality standards across locations.
• Quality standards are consistently applied, and operational quality performance improves across all supported business areas.

Operational Audits & Validation

• Conduct operational audits, validations, and process reviews.
• Verify adherence to procedures, standards, and customer requirements.
• Identify non-conformances and opportunities for improvement.
• Support operational readiness for internal and external audits.
• Work with operational teams to address findings.
• Operational standards are maintained, risks are identified early, and compliance with defined processes is improved.

Operational Quality Issues & Corrective Actions

• Support investigation of quality-related issues.
• Facilitate root cause analysis and structured problem-solving activities.
• Drive implementation of corrective actions.
• Monitor effectiveness of implemented solutions.
• Escalate recurring or high-risk issues where appropriate.
• Quality issues are resolved effectively, and recurring problems are reduced through sustainable corrective actions.

Customer Quality & Service Performance

• Support management of customer complaints and service quality issues.
• Work with operational teams to identify root causes.
• Support implementation of actions to improve customer experience.
• Monitor recurring customer quality trends and issues.
• Customer quality concerns are resolved effectively, resulting in improved service quality and customer satisfaction.

Continuous Improvement & Operational Excellence

• Support deployment of Quality & Excellence initiatives.
• Promote standardisation and best practices.
• Apply structured problem-solving methodologies.
• Support implementation of continuous improvement projects.
• Contribute to operational excellence activities.
• Continuous improvement principles are embedded within operations, delivering improved performance and quality outcomes.

Quality Performance & Reporting

• Monitor quality KPIs and operational performance measures through Power BI and other reporting tools.
• Analyse trends and identify improvement opportunities.
• Identify emerging risks and areas requiring attention.
• Provide quality performance reporting to management.
• Support management reviews and operational performance discussions.
• Use performance data to support operational decision-making and improvement actions.
• Escalate significant quality concerns where appropriate.
• Management has clear visibility of operational quality performance, trends, risks, and improvement opportunities, enabling informed decision-making and continuous improvement.

What You Bring:

Education

• Degree in Quality, Logistics, Supply Chain, Business, Operations Management, Engineering, or a related discipline.
• Equivalent operational experience may be considered.

Preferred Qualifications

• ISO 9001 Internal Auditor or Lead Auditor qualification.
• Lean Six Sigma Green Belt or equivalent Continuous Improvement qualification.
• Quality Management qualification.
• Supply Chain or Logistics qualification (advantageous).

Experience

• Experience within logistics, transport, warehousing, distribution, or supply chain operations.
• Experience conducting audits, validations, or process reviews.
• Experience investigating operational issues and implementing corrective actions.
• Experience working with customer quality issues and service improvement initiatives.
• Experience working within multi-site operational environments.
• Experience monitoring KPIs and driving performance improvement.

Knowledge & Skills

• Strong understanding of operational quality management principles.
• Understanding of Quality Management Systems (Q-Pulse desirable).
• Understanding of customer requirements and service quality expectations.
• Knowledge of KPI management and performance analysis.
• Experience using Power BI or similar reporting and performance management tools.
• Understanding of and experience working with Supply Chain business applications, including Warehouse Management Systems (WMS), Transport Management Systems (TMS), and Enterprise Resource Planning (ERP) systems.
• Ability to analyse trends, identify risks, and support data-driven decision-making.
• Knowledge of Continuous Improvement methodologies would be advantageous.
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to influence and coach operational teams without direct authority.
• Ability to facilitate process improvement and problem-solving activities.