Quality Complaints Specialist Pharma (On-Site, FTC)

Sanofi Group; Waterford; On-site; EUR 48,000 - 60,000; Full time

Job summary

Sanofi in Waterford, Ireland, is seeking a Quality Complaints Specialist - Expert to lead complaint handling processes on site. You will coordinate investigations, perform root-cause analysis, and implement CAPA actions to ensure product quality and customer satisfaction.

You will collaborate with cross-functional teams across QA, Regulatory, and Manufacturing, analyze data trends, prepare clear reports, and support audits while maintaining meticulous records and compliant procedures.

Qualifications

• Degree in Pharmaceutical Sciences, Quality, or related discipline.
• Experience in Quality Assurance or Quality Control within the pharmaceutical industry.
• Ability to analyze complex data sets, identify trends, and drive improvements in complaint handling.
• Excellent verbal and written communication to interact with cross-functional teams, regulatory bodies, and customers.

Responsibilities

• Support the implementation and maintenance of the complaint management process.
• Assists in investigations including root-cause analysis and CAPA actions.
• Communicate with customers regarding status and resolutions of complaints.
• Document and maintain records of complaint management activities and communications.
• Collaborate with cross-functional teams to address and resolve complaints.
• Analyze complaint data to identify trends and potential product improvements.
• Support audits and inspections with required complaint information.

Skills

Quality Assurance

Quality Control

Root Cause Analysis

CAPA

Data Analysis

Communication

Education

Pharmaceutical Sciences / Quality degree

Job description

Sanofi in Waterford, Ireland, is seeking a Quality Complaints Specialist - Expert to lead complaint handling processes on site. You will coordinate investigations, perform root-cause analysis, and implement CAPA actions to ensure product quality and customer satisfaction.

You will collaborate with cross-functional teams across QA, Regulatory, and Manufacturing, analyze data trends, prepare clear reports, and support audits while maintaining meticulous records and compliant procedures.