Quality Assurance Specialist

Royal College of Surgeons in Ireland (RCSI); Dublin; On-site; EUR 50,000 - 70,000; Full time

Job summary

Royal College of Surgeons in Ireland (RCSI) Surgical Affairs in Dublin is seeking a Quality Assurance Specialist to oversee QA processes across postgraduate medical and surgical education. The role focuses on strengthening trainer and trainee engagement, improving standards, and supporting accreditation activities.

You will develop QA materials, manage data reporting and analysis, and contribute to the Quality Management System, audits, and policy development.

Qualifications

• Experience in a Quality Assurance role within healthcare and/or education.
• Strong communication and interpersonal skills with diverse stakeholders.
• Ability to lead QA processes and drive continuous improvement.

Responsibilities

• Leadership and support of the QA processes for all Surgical Affairs activities and business functions.
• Development of process maps, QA Check Lists, Schedules, and other QA documents.
• Coordinate with process owners on the completion of QA Check Lists.
• Engage with DOSA teams to conduct QA steps on business processes.
• Testing data accuracy and spreadsheet integrity.
• Assist with the training of junior team members.
• Lead the Audit and Accreditation System support and administration of related reports.

Skills

Quality Assurance

Healthcare QA

Data analytics

Regulatory affairs

Process improvement

Stakeholder engagement

Documentation control

Audits

Tools

Q-Pulse

Microsoft Office

Microsoft Dynamics CRM

Job description

Reporting To: Head of Quality Assurance and Regulatory Affairs

Location: 121 St. Stephen's Green, Dublin 2

Department: RCSI Surgical Affairs

Contract type/duration: Contract of indefinite duration, full time

Closing date for applications: 11:45pm, Sunday 13th September 2026

About the post:

The scope of the role of the Quality Assurance Specialist includes all relevant postgraduate medical/surgical education and training programmes offered by RCSI Surgical Affairs and its partners across the wider RCSI community. It is expected that the post-holder’s role and executive functions will help to improve:

• Our Trainer engagement and support.
• Our relationships with Trainees and Trainers.
• The reputation and overall standards of Surgical and Emergency Medicine training.

Job Responsibilities

Leadership and support of the QA processes for all Surgical Affairs activities and business functions

• Development of process maps, QA Check Lists, Schedules, and other QA documents.
• Coordinate with process owners on the completion of QA Check Lists.
• Engage with DOSA teams to conduct QA steps on business processes.
• Testing data accuracy and spreadsheet integrity.
• Assist with the training of junior members of the team, where appropriate.

Support the ongoing development and management of our Quality Management System, including:

• Leading the development, revision, and enhancement of policies, procedures, and guidelines.
• Development of Quality Improvement Plans.
• Producing reports from Q-Pulse and other related accreditation systems and processes.
• Administration of audit and risk management modules as required.
• Logging and following up on:
• continuous improvement actions and ideas
• committee action items
• outputs from external audits, accreditation processes, surveys etc.

Data Analytics

• Collation and formatting of data into databases and spreadsheets.
• Basic data manipulation and development of formulas.
• Basic statistical analysis using mean, median and standard deviations.
• Presentation and interpretation of data using basic statistical tools such as box plots, histograms, pie charts, Minitab, etc.

Lead the Audit and Accreditation System

• Support the ongoing revision of our quality standards.
• Managing internal/external accreditation and audit activities.
• Lead the administrative functions associated with audit/accreditation reports and documentation.
• Support the Medical Council Accreditation Process and related Regulatory Affairs requirements.

Policies, Procedures and Guidelines

• Support the development of policies, procedures, and guidelines.
• Carry out research on best practices in the areas of Quality Assurance, Regulatory Affairs, Governance, and Compliance.

Required Competencies and Experience

The ideal candidate must demonstrate proven experience of working in a Quality Assurance role within healthcare and/or education. He or she must also possess a range of competencies and skills to support the role, in particular:

• Customer Focus: Have strong internal and external customer service skills.
• Motivated: Self Starter with a ‘can-do’ attitude and enthusiasm for the role
• Conscientious: Have a strong work ethic and enterprising approach to work
• Team player: Their focus is primarily on team performance and support of its members.
• Excellent communication: Ability to communicate with diverse groups in various settings.
• Interpersonal: Self-aware and can adjust their own behaviour depending on the environment.
• Relationship management: Understands the value of good working relationships.
• Quality focused: Attention to detail and delivering quality work with minimal errors.
• Adaptable: Can adapt to a changing environment and shift focus when required
• Flexible: Willing to engage in cross functional projects/travel/evening work
• Problem solving: Able to solve problems in a systematic and collaborative way.
• Planning and Organisation: Develop project plans and actions lists; Monitoring and reporting on progress of their own tasks. Prioritise their own workloads and identify potential delays and risks.
• Data analytics: Enjoys working with data/numbers and has data analytics and report writing skills.
• Change: Experience of working in a changing environment and on business transformation projects
• IT: Proficiency in the use of Microsoft Office, including Microsoft Dynamics CRM. Experience in the use of Quality Management Systems (e.g., Q-Pulse). Experience in the use of website Content Management Systems.
• Financial: Awareness of commercial and budgetary constraints

Desirable Competences and Experience

• Experience in Quality Assurance practices and systems
• Experience of working on Lean or Process Improvement projects
• Experienced in the use of data analytics tools and software (Minitab, Tableau, Microsoft SQL, etc.). Experience in feedback analysis (Survey Monkey, Qualtrics).
• Proficiency in the use of Microsoft Office, including Microsoft Dynamics CRM. Experience in the use of Quality Management Systems (e.g., Q-Pulse). Experience in the use of website Content Management Systems.
• The ability, through facilitation, to ask the questions necessary to accurately assess the other team’s needs.
• Experience working in a clinical role or environment.