QA Automation Engineer

Upland Software; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Upland Software in Ireland is seeking a QA Automation Engineer to elevate quality across API, UI, and integration layers, with emphasis on maintainability and speed. You will own end-to-end test automation across SOAP and REST APIs, and web UI, using Playwright and SoapUI.

Collaborate with Dev, QA and DevOps to deliver reliable releases and scalable automation. The role involves integrating tests into CI/CD pipelines, leveraging AI tools to accelerate design, triage failures, and communicate

Qualifications

• Strong hands-on experience testing SOAP and REST APIs across validation, auth, and error handling.
• Experience with SoapUI including data-driven tests and CI execution.
• Proficiency with Playwright for UI and API automation, including parallelization and flake control.
• Ability to leverage AI tools to improve testing efficiency and stability.
• Solid understanding of CI/CD and integrating automated tests into pipelines.
• Strong troubleshooting skills for automation failures and flaky tests.
• Proficient in Git and collaborative workflows (PRs, reviews, branching).
• Clear communication to translate findings into actionable risks.

Responsibilities

• Own end-to-end test automation across SOAP and REST APIs and web UI.
• Design and implement robust test suites using Playwright and SoapUI.
• Integrate automated tests into CI/CD pipelines to enable gated builds.
• Triages and resolves automation failures, debugging network calls and data setup.
• Establish quality signals and dashboards, communicating risks to stakeholders.
• Champion best practices for test design, data management, and environment reliability.
• Collaborate with developers, QA, DevOps, and Support to ensure seamless releases.
• Contribute to reusable frameworks for scalability across products.

Skills

SOAP APIs

REST APIs

UI automation

Playwright

AI tools

Troubleshooting

Test data management

CI/CD

Git

OpenAPI/Swagger

Education

Bachelor's degree in CS/Engineering

Tools

SoapUI

Playwright

GitHub Actions

Azure DevOps

Jenkins

CI tooling

Job description

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work- and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you?

Opportunity Summary:

InterFAX is a secure, scalable cloud fax platform used by enterprises and regulated industries worldwide. We provide reliable document delivery via APIs and web interfaces, integrating with complex customer environments across regions. As we grow our automation footprint, we’re looking for a QA Automation Engineer to elevate quality at speed across API, UI, and integration layers.

Primary Responsibilities:

• Own end-to-end test automationacross SOAP and REST APIsand web UI, with an emphasis on maintainability, speed, and reliability.
• Design and implement robust test suitesusing Playwright(for both UI and APIautomation) and SoapUI(or ReadyAPI) for SOAP services—covering functional, regression, and smoke tests.
• Integrate automated tests into CI/CD pipelines(e.g., GitHub Actions/Azure DevOps/Jenkins) to enable gated builds, parallel execution, test artifacts, and quality gates.
• Leverage AI tools(e.g., code assistants, intelligent test generation, flaky test diagnosis) to accelerate test design, triage failures, and improve test stability.
• Triages and resolves automation failuresquickly: debug network calls, flakiness, environment drifts, data setup issues, and concurrency/race conditions.
• Establish quality signals and dashboards(e.g., pass/fail trends, flake rate, coverage by feature, API latency thresholds) and communicate risks clearly to engineering and product.
• Champion best practicesfor test design patterns (page objects, fixtures, API clients), mocking/contract testing, test data management, and environment reliability.
• Collaborate tightlywith developers, QA, DevOps, and Support to ensure seamless releases and rapid feedback loops.
• Contribute to standardsand reusable frameworks for the CLA Business Unit to scale automation across products

Requirements:

• Strong hands-on experience testing SOAP and REST APIs(request/response validation, schema/assertions, auth flows, error handling, idempotency).
• Experience with SoapUIincluding properties, data-driven tests, assertions, environment management, and CI execution.
• Proficiency with Playwright for UI and API automation, including:
• Parallelization, tagging, retries, and flake control
• Proven ability to leverage AI tools(e.g., copilots, test code generators, log analyzers) to enhance testing efficiency and stability.
• Solid understanding of CI/CDand integrating automated tests (e.g., GitHub Actions, Azure DevOps, GitLab, Jenkins): artifacts, reports, secrets, environment gates.
• Strong troubleshooting skillsfor automation failures (timeouts, async waits, flaky selectors, network instability, test data conflicts) and improving test stability at scale.
• Source control proficiency (Git)and collaborative workflows (PRs, code reviews, branching, tagging).
• Clear communicationwith the ability to translate technical findings into actionable risks for stakeholders.

Desired Skills:

• Experience with secure document delivery, telephony/faxing, or SIP/T.38/G.711concepts.
• Familiarity with contract testing(e.g., Pact), API schema validation(OpenAPI/WSDL), and mock servers.
• Performance and reliability testingfor APIs (e.g., k6, JMeter) and observability(e.g., Grafana, Datadog, Azure Monitor).
• Test data managementstrategies and environment orchestration (containers, Docker Compose).
• Experience with Azureor AWSservices and secrets/key management.
• Experience building shareable internal testing librariesor CLI tools.

Qualifications

• 5-8+ years in software QA/automation with a focus on API and UI test frameworks.
• Demonstrable ownership of CI-integrated automation at product scale.
• Bachelor’s degree in CS/Engineering or equivalent practical experience.

Upland Software (Nasdaq: UPLD) is the intelligence layer that unifies and contextualizes enterprise knowledge, content, and data, turning isolated information into actionable outcomes for every human and agent. More than 1,100 enterprise customers rely on Upland's deep domain expertise to unlock the full value of their AI and agent-driven operating models, driving measurable outcomes across customer experience, employee productivity, and regulatory compliance. For more information, visitwww.uplandsoftware.com .

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,