Program Manager - Fintech Payments

Toast; Dublin; On-site; EUR 70,000 - 100,000; Full time

Job summary

Toast is seeking an experienced FinTech Program Manager to lead strategic initiatives across Product, Engineering and Operations in Ireland. You will drive large-scale programs, manage cross-functional teams, and oversee external partnerships.

The role requires 5–7+ years in program management or related FinTech roles, a Bachelor’s degree, and strong stakeholder communication. Payments experience is a plus in this fast-growing environment.

Qualifications

• 5–7+ years in program management or related roles in fintech or financial services.
• Experience within the fintech/payments space is highly preferred.
• Bachelor’s degree required; fields include Business, Finance, Economics, CS/Engineering.
• Strong communication and interpersonal skills to influence diverse stakeholders.
• Startup or high-growth experience; thrives in fast-paced environments.

Responsibilities

• Lead cross‑functional programs, drive stakeholder decisions and outcomes.
• Manage external partner relationships and seek opportunities to improve performance.
• Develop detailed program plans, scope requirements and drive improvements.
• Drive large‑scale fintech programs and partner with multiple business segments.
• Support partner incident management and customer reimbursement workflows.
• Leverage AI to improve efficiency and design scalable frameworks.

Skills

Program management

Cross-functional leadership

Financial services

FinTech experience

Stakeholder management

AI in operations

Education

Bachelor’s Degree

Tools

Jira

Confluence

Power BI

Job description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The FinTech Program Management team is responsible for supporting and scaling the FinTech business lines, seeking and developing opportunities for both business growth and operational efficiency across FinTech. Responsibilities include strategic initiative management, cross-functional leadership and execution of FinTech programs, and external partner operations management. This role provides significant strategic, operational and cross-functional team leadership opportunities, as well as exposure to a wide range of functions, including Product Management, Strategic Alliances, Engineering, Operations, Compliance, Legal, Marketing, amongst many others.

A day in the life (Responsibilities)

• Lead and manage across cross-functional teams to drive success of major programs, manage stakeholders and drive key decisions and outcomes
• Manage and support operational relationships with external partners and seek opportunities to improve partnership performance in collaboration with Strategic Alliances team
• Develop detailed program plans and lead implementation, scoping requirements, identifying inefficiencies and driving improvements and operational excellence
• Drive implementation of large-scale and high-impact programs within the FinTech business and serve as a business partner to other business segments on FinTech workstreams driving key decisions and outcomes
• Support the partner incident management lifecycle, including managing the customer reimbursement process as needed
• Leverage AI to increase efficiency of existing operational processes, and design and develop frameworks for cross-functional teams to efficiently launch new initiatives

What you’ll need to thrive (Requirements)

• 5-7+ years of relevant experience, including consulting, financial services and/or similar experience at a high-growth technology company (product operations, program management or related roles)
• Experience within the fintech space, preferably payments, is a must
• Bachelor’s Degree required; preferred fields of studies include: Business, Finance, Economics, Computer Science, Engineering, Quantitative Science
• Outstanding communication, presentation and interpersonal skills (ability to collaborate with and influence a wide variety of stakeholders)
• Startup or similar high-growth experience; can excel in a fast-paced, entrepreneurial, dynamic environment with the ability to meet multiple deadlines
• Excellent critical-thinking skills with ability to structure and solve complex business problems; experience developing detailed program plans and leading implementation, scoping requirements, identifying inefficiencies and driving operational excellence
• Must be comfortable working with a US based team who are in eastern timezone (EST)

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience in U.S. FinTech space

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.

Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.