Program Manager, Deal Operations

Stripe; Dublin; Remote; EUR 109,000 - 163,000; Full time

Benefits offered by this job

Equity

Company bonus or sales commissions/bon

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe is seeking a Program Manager within Global Business Services to lead global deal lifecycle transformation. The role requires managing complex cross-functional programs, effective stakeholder engagement, and delivering scalable policy and process improvements across GTM operations.

The candidate will work with senior leaders, drive change with incomplete data, and ensure successful adoption of new deal policies in a hypergrowth environment.

Qualifications

• Strong track record delivering global, complex enterprise deal lifecycle/transformations.
• Experience with deal management processes, root cause analysis, and commercial agreements.
• 7+ years in program management, business operations, or management consulting.
• Comfort with Excel and/or Google Sheets for large datasets.
• Experience with Salesforce, CPQ, Deal Approval, and Contract Lifecycle Management tools.

Responsibilities

• Be accountable for driving large-scale deal lifecycle transformation end-to-end.
• Own CPQ governance across the deal lifecycle including UAT and feature availability.
• Manage the full stack of change management across stakeholders and communications.
• Build strong relationships with stakeholders across Stripe levels and functions.
• Identify deal lifecycle improvements across GTM strategy, people, policy, process, and technology.
• Prioritize multiple projects and synthesize data to guide strategy and decisions.
• Make executive-level recommendations and drive decisions when needed.

Skills

Program management

Deal management

Salesforce

CPQ

Contract Lifecycle Management

Excel/Google Sheets

Tools

Salesforce

CPQ

Deal Approval

Contract Lifecycle Management

Job description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Global Business Services’ (GBS) Business Practices team establishes and manages policies and processes for the GTM motion, including deal policy, approval and revenue contracting processes, and other deal related operations (e.g. misbilling, deal support models, etc). The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations.

What you’ll do

Our Program Managers are focused on solving GTM’s deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities. We are looking for a self-starter who has demonstrated success dealing with ambiguous global-scale programs, with multi-layered stakeholder management and significant cross-functional team engagement. The ideal candidate will: (1) have deal policy and process background working at a hypergrowth technology/GTM org, (2) have superior communication skills to work across senior stakeholders across different functions, and (3) thrive when solving complex problems with limited oversight & incomplete data.

Responsibilities

• Be accountable for building and driving large-scale deal lifecycle transformation program changes end-to-end, and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals


• Own Business Practices’ CPQ governance across the deal lifecycle by coordinating UAT for new features, ensuring all GA products are available in the CPQ, and establishing scalable best practices for evaluating and prioritizing new CPQ requests.


• Manage directly (or coordinate) the ‘full-stack’ of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablement


• Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions


• Work cross-functionally to proactively identify deal lifecycle improvement opportunities for the GTM teams spanning strategy, people, policy, process, and/or technology


• Seamlessly prioritize among various projects and synthesize data to guide/support strategy and decision


• Make exec level recommendations and drive decisions, where necessary

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• A strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end-to-end


• Experience with deal management processes, deal process related root cause analysis, and commercial agreements


• 7+ years of experience in program management, business operations, management consulting or a related discipline


• Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment


• The ability to diagnose, simplify and structure problems and solutions while having command of “the details”


• Enthusiastic “roll up your sleeves” mentality


• Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders. You set a high-bar in terms of communication effectiveness.


• Comfort with Excel and/or Google Sheet for analyzing large datasets


• Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools

Preferred qualifications

• Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change


• Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment


• A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you)


• You demonstrate leadership qualities throughout your work – taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables


• Prior experience with payments and/or SaaS

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $121,900 - $182,900. For sales roles, the range provided is the role’s On Target Earnings (\"OTE\") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include:

• equity


• company bonus or sales commissions/bonuses


• 401(k) plan


• medical, dental, and vision benefits


• wellness stipends

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Please find our California applicant personal information notice here.

The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100-day mark.

Company

Stripe

Team

Revenue Operations

Remote location

Remote in United States

Employment type

Full time