Program Manager

Albany Beck; Ireland; On-site; EUR 80,000 - 120,000; Full time

Job summary

Albany Beck is seeking a Program Manager to coordinate cross-functional initiatives supporting our Genius Point of Sale platform. You will work with Product, Engineering, Go-to-Market, Operations, and Compliance to ensure delivery objectives are met.

You will manage program plans, track dependencies, escalate risks, and drive execution across multiple teams while aligning them with defined outcomes and organizational goals.

Qualifications

• 5+ years of program management or delivery management experience in software, SaaS, payments, fintech, retail technology, or related industries.
• Experience coordinating cross-functional initiatives involving technical and business stakeholders.
• Strong organizational, planning, and execution skills.
• Experience managing timelines, dependencies, risks, and stakeholder communication.
• Strong written and verbal communication skills.
• Ability to influence and coordinate across teams without direct authority.

Responsibilities

• Support the development and execution of integrated program plans.
• Coordinate activities across multiple teams and workstreams.
• Track milestones, deliverables, dependencies, and critical path activities.
• Assist in defining program scope, objectives, and success criteria.
• Monitor progress and help ensure commitments are delivered on schedule.
• Maintain program schedules and status reporting.
• Identify risks, issues, and blockers and facilitate resolution.
• Escalate delivery concerns appropriately when required.
• Support launch readiness activities and milestone reviews.
• Ensure key program artifacts remain current and accessible.
• Coordinate activities across teams including Product Management, Engineering and TPM organizations, Go-to-Market teams, Operations, Customer Support, Compliance and Regulatory teams, External vendors and partners.
• Facilitate regular program meetings and working sessions.
• Provide timely program updates to stakeholders.
• Document decisions, actions, and follow-up items.
• Ensure transparency into program health, risks, and dependencies.
• Support communication plans throughout program execution.
• Prepare status reports and delivery dashboards.
• Track key program metrics and milestones.
• Maintain risk, issue, dependency, and decision logs.
• Ensure actions from governance reviews are tracked to completion.
• Participate in lessons learned and retrospective activities.
• Identify opportunities to improve delivery processes and team collaboration.
• Contribute to Product Delivery operational excellence initiatives.

Skills

Program management

Delivery management

Cross-functional collaboration

Stakeholder communication

Organizational skills

Planning & execution

Tools

Jira

Azure DevOps

Confluence

Microsoft 365

Reporting tools

Job description

Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities to our people. At Albany Beck, you’ll be choosing to work with an organisation that’s passionate about your learning journey and committed to your professional and personal development

Role Description

The Program Manager is responsible for planning, coordinating, and executing cross-functional initiatives supporting the delivery of our clients Genius Point of Sale (POS) platform. This role works closely with Product, Engineering, Boarding & Billing, Go-to-Market (GTM), Operations, and other stakeholders to ensure successful delivery of program objectives.

The Program Manager manages program plans, tracks dependencies, facilitates stakeholder alignment, and drives execution activities across multiple teams. The role serves as a key coordinator throughout the product delivery lifecycle, ensuring efforts remain aligned, risks are identified early, and deliverables are completed according to plan.

The Program Manager does not directly manage software development activities performed by Technical Program Managers (TPMs) or GTM execution activities performed by Project Managers, but supports the coordination and integration of these workstreams within a defined program.

Key Responsibilities

Program Planning & Coordination

• Support the development and execution of integrated program plans.
• Coordinate activities across multiple teams and workstreams.
• Track milestones, deliverables, dependencies, and critical path activities.
• Assist in defining program scope, objectives, and success criteria.
• Monitor progress and help ensure commitments are delivered on schedule.

Delivery Management

• Maintain program schedules and status reporting.
• Identify risks, issues, and blockers and facilitate resolution.
• Escalate delivery concerns appropriately when required.
• Support launch readiness activities and milestone reviews.
• Ensure key program artifacts remain current and accessible.

Cross-Functional Collaboration

Coordinate activities across teams including:

• Product Management
• Engineering and TPM organizations
• Go-to-Market teams
• Operations
• Customer Support
• Compliance and Regulatory teams
• External vendors and partners

Stakeholder Communication

• Facilitate regular program meetings and working sessions.
• Provide timely program updates to stakeholders.
• Document decisions, actions, and follow-up items.
• Ensure transparency into program health, risks, and dependencies.
• Support communication plans throughout program execution.

Governance & Reporting

• Prepare status reports and delivery dashboards.
• Track key program metrics and milestones.

Track key program metrics and milestones.

• Support program review meetings and governance activities.
• Maintain risk, issue, dependency, and decision logs.
• Ensure actions from governance reviews are tracked to completion.
• Participate in lessons learned and retrospective activities.
• Identify opportunities to improve delivery processes and team collaboration.
• Contribute to Product Delivery operational excellence initiatives.

Required Qualifications

• 5+ years of program management or delivery management experience in software, SaaS, payments, fintech, retail technology, or related industries.
• Experience coordinating cross-functional initiatives involving technical and business stakeholders.
• Strong organizational, planning, and execution skills.
• Experience managing timelines, dependencies, risks, and stakeholder communication.
• Strong written and verbal communication skills.
• Ability to influence and coordinate across teams without direct authority.

Preferred Qualifications

• Experience with Point of Sale (POS), payments, commerce, retail, or hospitality technology platforms.
• Experience supporting software delivery programs in Agile environments.
• Familiarity with software development lifecycle practices.
• Experience working with global and distributed teams.
• CAPM, PMP, Agile, Scrum, or related certification.
• Experience with Jira, Azure DevOps, Confluence, Microsoft 365, and reporting tools.
• Program Coordination
• Stakeholder Management
• Planning & Organization
• Communication & Facilitation
• Problem Solving
• Delivery Focus
• Attention to Detail
• Influence Without Authority

Success Measures

• Successful delivery of assigned programs and initiatives within agreed timelines and scope.
• Effective management of program risks, issues, and dependencies.
• Strong stakeholder engagement and communication.
• Accurate and actionable program reporting.
• Smooth coordination across technical, operational, and commercial teams.
• Continuous improvement in delivery effectiveness and operational efficiency.