Production Support Engineer

Intuition IT Solutions; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Intuition IT Solutions is seeking a Site Reliability Engineer (Application & Production Support) in Dublin, Ireland. The role is hybrid and permanent, focusing on ensuring production reliability, incident response, and automated deployments.

Responsibilities include overseeing production environments, implementing monitoring strategies, and guiding CI/CD practices, with a strong emphasis on automating processes and mentoring junior engineers.

Qualifications

• Plan, manage and oversee production environment operations.
• Define strategies for application performance monitoring and production optimization.
• Respond to incidents and implement improvements to reduce incident rate.
• Support code deployment across environments with emphasis on automation.
• Design and standardize monitoring and alerting across supported apps.

Responsibilities

• Maintain live services by tracking availability and system health.
• Scale systems via automation and architectural improvements.
• Collaborate with global teams across time zones and geographies.
• Mentor junior resources and share knowledge of processes.

Skills

Shell Scripting

ITIL / ITSM

SQL - Basic

Application Troubleshooting

Ansible/Chef (Basic)

Monitoring tools (Splunk/Dynatrace)

Jenkins - CI/CD

Git basic/Bitbucket

Tools

Jenkins

Git

Splunk

Dynatrace

Ansible

Chef

Job description

Job Title: Site Reliability Engineer (Application & Production Support)

Location: Dublin, Ireland (Hybrid)

Employment Type: Permanent

Job Description:

• Plan, manage, and oversee all aspects of a Production Environment
• Define strategies for Application Performance Monitoring, Optimization in Prod environment
• Respond to Incidents and improvise a platform based on feedback and measure the reduction of incidents over time.
• Support the deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.
• Design, develop, and standardize the monitoring and Alerting mechanism for the supported applications.
• Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize the mean time to recover.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
• Work with a global team spread across tech hubs in multiple geographies and time zones.
• Ability to share knowledge and explain processes and procedures to others.
• Share knowledge and mentor junior resources
• Able to perform on-call duties on a rotational basis.
• Occasional off-hours work required.
• Candidate should have an inclination for Training and should be a good trainer and ready to mentor others

Required Skills

• Shell Scripting
• ITIL / ITSM
• SQL - Basic / Good to have
• Application Troubleshooting
• Ansible/Chef (Basic)
• Any Monitoring tool (Preferred Splunk/Dynatrace)
• Jenkins - CI/CD
• Git basic/bit bucket

Nice to Have

• Payment’s domain experience (Payment Flows, Switching, Authorization, Settlements)
• Exposure to distributed or cloud-native environments.