Problem & Incident Analysis Specialist

Planet Paymet; Galway; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model (3 days in office)

Job summary

Planet is seeking a Problem Analyst to support root cause elimination across its production estate. You will mine incident data for patterns, prepare RCA evidence packs and help build a known-error database to prevent repeat failures.

Working with the Problem Manager, you will track actions, chase owners and produce management reports while enabling blameless postmortems to improve outcomes.

Qualifications

• 2+ years in problem analysis, incident analysis or a data-driven operations role.
• Strong analytical skills — comfortable mining large Jira / JSM ticket datasets and spotting patterns.
• Familiar with structured RCA techniques (5 Whys, fishbone, fault-tree) even if not yet leading them.
• Detail-oriented with excellent written communication for reports and action tracking.
• ITIL Foundation preferred; experience in payments or fintech a plus.

Responsibilities

• Analyse incident and event data to identify trends, repeat failures and emerging problem candidates.
• Prepare evidence packs for post-incident reviews: timelines, impact data, contributing factors and action recommendations.
• Track problem actions across resolver teams — chase owners, report aging and flag stalled items.
• Maintain and curate the known-error database: accurate workarounds, clear ownership and expiry dates.
• Produce problem management reporting: open problems, recurrence rates, action closure velocity and trend summaries.
• Support the Problem Manager in facilitating blameless postmortems and documenting outcomes.

Skills

Problem analysis

Data analysis

Jira

JSM

ITIL Foundation

Education

ITIL Foundation

Tools

Jira/JSM

Job description

Planet is seeking a Problem Analyst to support root cause elimination across its production estate. You will mine incident data for patterns, prepare RCA evidence packs and help build a known-error database to prevent repeat failures.

Working with the Problem Manager, you will track actions, chase owners and produce management reports while enabling blameless postmortems to improve outcomes.