Global Head of Long-Term Containment - Trust & Safety

TikTok; Ireland; On-site; EUR 180,000 - 240,000; Full time

Job summary

TikTok seeks a Global Head of Long-Term Containment in Dublin to lead a multinational Trust & Safety function focusing on durable enforcement across high-severity harms. You will set strategy, lead leaders and analysts, and collaborate with Policy, Product and Operations to reduce repeats and exposures.

The role requires deep experience in risk, enforcement, and cross-functional leadership, with a strong emphasis on data, governance, and resilience.

Qualifications

• 5+ years of experience in Trust & Safety, Risk, or adjacent integrity domains.
• 5+ years of experience managing managers and leading larger organisations across multiple regions.
• Demonstrated experience owning enforcement or risk strategy across several harm areas at scale, with a clear record of shipping systemic, long-term mitigations.
• Exceptional communication and stakeholder-management skills, with the ability to influence senior leaders, align cross-functional teams, and represent a function to external partners.
• Strong data fluency, with the ability to partner with Data Science, Product and Engineering teams and to set the metrics and measurement approach while also driving tooling roadmap.
• Direct experience across two or more of the team's harm domains with durable outcomes rather than ticket-level handling.
• Demonstrated experience embedding AI and LLM tooling into Trust & Safety workflows, with measurable gains in analyst throughput, enforcement precision, or detection of adversarial content.

Responsibilities

• Own the global long-term containment strategy across all prioritised harm verticals -e.g. Hateful and Harassment Behavior, Violent Extremism and Dangerous Actors, Youth Safety, and High-Risk Regulated Activities and Account Integrity.
• Lead, develop, and grow a team of leaders who each manage a team of individual contributor analysts; coach your leaders, build the bench, and hold a consistent bar for performance and delivery across regions.
• Drive delivery for the function's headline outcomes, escalation reduction, prevalence, discoverability, and recidivism, and ensure the team is on track.
• Own and evolve the Long-Term Containment operating model, including the trend-led containment cycle, so escalation signals are expanded into long term mitigations rather than handled ticket by ticket.
• Partner with the Prevention teams to close the containment gaps their root cause analyses surface. Feed enforcement insight and signals back upstream to drive systemic, root-cause fixes across Policy, Product, and Operations.
• Represent the team to senior leadership, cross-functional partners, and external safety organizations and coalitions, shaping risk-mitigation strategy at scale and securing the alignment and resources the function needs.
• Drive operational rigor across roadmap, OKRs, and headcount planning, and champion wellbeing, resilience and wellbeing best practices of a team exposed to sensitive content.

Skills

Strategic leadership

Trust & Safety

People management

Stakeholder management

Communication

Data fluency

AI & LLM tooling

Risk strategy

Job description

Global Head of Long-Term Containment - Trust & Safety

Location:

Dublin

Employment Type:

Regular

Job Code:

A174284

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Responsibilities

About the teamOur Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.The Long-Term Containment team sits in the "Contain" phase of the risk lifecycle. While our Response teams optimize for speed and near-term risk reduction, Long-Term Containment optimizes for thoroughness - the implementation of durable enforcement work that prevents the same harm from resurfacing. The team owns sustained enforcement on the platform's most persistent and high-severity harms, and feeds its insights upstream to Prevention teams to drive root-cause remediation.About the RoleAs the Global Head of Long-Term Containment, you own the strategy, performance, and people of the entire Long-Term Containment function. You lead a global organization of leaders - each running a dedicated team of analysts responsible for tackling Hateful and Harassment Behavior, Violent Extremism, Youth Safety, and High-Risk Regulated Activities and Account Integrity.This is a leader-of-leaders role. You set the global containment strategy across all prioritised harm verticals, decide where the organization invests its enforcement capacity, and are accountable for the outcomes that define the team: fewer repeat escalations, lower issue prevalence, lower discoverability, and durable enforcement that holds over time. Your team is responsible for converting escalation signals into broad, lasting mitigations rather than one-off actions.You represent Long-Term Containment to senior Trust & Safety leadership and to cross-functional partners across Policy, Product, Operations, and Data Science, and to external safety organizations and industry bodies where relevant.Please note that this role involves oversight of teams exposed to sensitive and potentially disturbing content spanning violent extremism, hateful behavior, youth safety, and other high-severity harms. We are committed to the well-being of our people and provide comprehensive wellness and resilience support to every member of the team.

Key Responsibilities

• Own the global long-term containment strategy across all prioritised harm verticals -e.g. Hateful and Harassment Behavior, Violent Extremism and Dangerous Actors, Youth Safety, and High-Risk Regulated Activities and Account Integrity
• Lead, develop, and grow a team of leaders who each manage a team of individual contributor analysts; coach your leaders, build the bench, and hold a consistent bar for performance and delivery across regions.
• Drive delivery for the function's headline outcomes, escalation reduction, prevalence, discoverability, and recidivism, and ensure the team is on track.
• Own and evolve the Long-Term Containment operating model, including the trend-led containment cycle, so escalation signals are expanded into long term mitigations rather than handled ticket by ticket.
• Partner with the Prevention teams to close the containment gaps their root cause analyses surface. Feed enforcement insight and signals back upstream to drive systemic, root-cause fixes across Policy, Product, and Operations.
• Represent the team to senior leadership, cross-functional partners, and external safety organizations and coalitions, shaping risk-mitigation strategy at scale and securing the alignment and resources the function needs.
• Drive operational rigor across roadmap, OKRs, and headcount planning, and champion the well-being, resilience, and well being best practices of a team exposed to sensitive content.

Qualifications

Minimum Qualifications

• 5+ years of experience in Trust & Safety, Risk, or adjacent integrity domains
• 5+ years of experience managing managers and leading larger organisations across multiple regions.
• Demonstrated experience owning enforcement or risk strategy across several harm areas at scale, with a clear record of shipping systemic, long-term mitigations.
• Exceptional communication and stakeholder-management skills, with the ability to influence senior leaders, align cross-functional teams, and represent a function to external partners.

Preferred Qualifications

• Strong data fluency, with the ability to partner with Data Science, Product and Engineering teams and to set the metrics and measurement approach while also driving our tooling roadmap.
• Experience building or scaling a Trust & Safety, enforcement, or investigations organization - hiring leaders, standing up operating models, and standardizing methodology across regions.
• Direct experience across two or more of the team's harm domains - organized hate and harassment, violent extremism and dangerous organizations, youth safety, or regulated activities and account integrity - with clear accountability for durable outcomes rather than ticket-level handling.
• Demonstrated experience embedding AI and LLM tooling into Trust & Safety workflows, with measurable gains in analyst throughput, enforcement precision, or detection of adversarial content.

Job Information

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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