Pharmacy Healthcare Advisor - Hickey's Ballincollig

Hickey's Pharmacy; Ballincollig; On-site; EUR 25,000 - 35,000; Part time

Job summary

A community pharmacy group in Ballincollig is seeking a part-time Pharmacy Healthcare Advisor to deliver exceptional customer service and support. You will help customers with their healthcare needs, driving retail sales and maintaining store standards. Ideal candidates will possess strong customer engagement skills, sales experience, and a positive attitude. The role offers a competitive salary and generous staff discounts.

Benefits

Competitive salary

Generous staff discounts in-store

Refer-a-friend bonus scheme

Tax-saver travel

Additional long-service days

Qualifications

• Ability to effectively deal with customers.
• Experience in OTC sales preferred.
• Strong product knowledge.

Responsibilities

• Providing outstanding customer service.
• Driving retail sales through link selling.
• Maintaining optimal stock levels.
• Performing cash management duties accurately.
• Ensuring high merchandising standards.

Skills

Strong customer engagement

Customer service experience

Excellent interpersonal skills

Sales ability

Interest in skin care

Job description

We currently have an exciting opportunity for a Pharmacy Healthcare Advisor to join the Hickey's Pharmacy team in Ballincollig. This is a part time, permanent contract.

Hickey's Pharmacy is an award-winning, community pharmacy group with 36 stores, over 370 employees and strong growth ambitions. As a pharmacist-led company, we understand the importance of delivering accessible healthcare and the critical role of the pharmacist in achieving this. We're health people. If you want to deliver exceptional care in a supported environment with learning and development opportunities, then Hickey's could be the place for you.

Our Pharmacy Healthcare Advisors are vital members of our team, operating as the first point of contact for customers in our store, ensuring our customers come first. Your primary focus will be to offer the advice and support that each of our customers need in line with our Core Values – Ambition, Positive Teamwork, Customer Care, Professionalism and Reliability.

Key Responsibilities

• Providing outstanding customer service
• Driving retail sales through link selling and advising customers of promotions in store
• Ensuring stock levels are maintained at optimal levels
• Accurately and securely performing cash management duties
• Ensuring the company merchandising standards are maintained ensuring the pharmacy is always presented to the highest level
• Building customer loyalty

What Are We Looking For

• Strong customer engagement and customer service. Listening to our customers, understanding their needs, and delivering great service every time
• Building a strong working relationship with all team members in the pharmacy to ensure seamless delivery of service
• Tailoring conversations with every customer to ensure they leave our pharmacy feeling informed and confident about their healthcare needs
• Strong product knowledge
• Experience in or interest in skin care is an advantage
• Proven sales ability
• Any other projects and duties where they arise

What We Would Like From You

• Customer focused with an ability to effectively deal with customers
• Previous OTC sales and customer service experience
• Excellent interpersonal and communication skills
• Positive can-do attitude
• A keen interest in retail pharmacy

What We Promise You

• Competitive salary
• Generous staff discounts in-store
• Refer-a-friend bonus scheme
• Tax-saver travel
• Additional long-service days

Hickey's Pharmacy is an equal opportunities employer