Pharmacy Healthcare Advisor - Flynn's Ennis

Uniphar; Ennis; On-site; EUR 26,000 - 36,000; Full time

Job summary

Allcare Pharmacy Ennis is seeking a Pharmacy Healthcare Advisor to deliver exceptional customer service, provide product information across the range, and support the pharmacy team in daily operations.

You will handle stock rotation, assist with over-the-counter medicines using WWHAM, maintain shop standards, and participate in training. Previous pharmacy/retail experience and strong communication are preferred.

Qualifications

• Experience in pharmacy/retail/hospitality preferred.
• Cashier experience an advantage.
• Excellent communication skills, written and verbal.
• Ability to handle confidential customer information discretely.
• Good attention to detail and organisational ability.
• Capable of multi-tasking under pressure and meeting deadlines.
• Ability to work independently and as part of a team.
• Basic IT skills are advantageous.

Responsibilities

• Provide product information and advice to customers across all ranges.
• Maintain stock levels and rotation, liaising with the Pharmacist.
• Deliver professional customer service and build customer relationships.
• Support the pharmacy team across daily operations as required by the Pharmacist.
• Adhere to security procedures for handling cash and receipts.
• Ensure the store area is clean, tidy and safe, reporting issues promptly.
• Participate in training and development programmes.

Skills

Pharmacy/Retail/Hospitality experience

Cashier experience

Excellent communication

Discretion with confidential info

Attention to detail

Multi-tasking under pressure

Teamwork

Initiative

Basic IT skills

Job description

We currently have an exciting opportunity for a Pharmacy Healthcare Advisor to join the teams in Flynn's Life Pharmacy EnnisAllcare PharmacyAllcare support is a company which specialises in supporting Community Pharmacies to deliver excellent personalised care to their community. The Allcare Pharmacy group is a network of pharmacies throughout Ireland which strive for customer service excellence where staff focus on their core skill of providing expert medical care, advice and value to their patients and customers.Purpose of Role:To deliver excellent customer service and to provide advice and information as required to customers on all product ranges available in the Pharmacy. To maintain the standard of category management and merchandising within the Pharmacy as directed by the Managing Pharmacist and in line with Company standards.Duties and Responsibilities:To provide product information and advice to customers across all product ranges in the Pharmacy, consulting with the Managing Pharmacist as appropriate.To maintain good stock control including; rotation of stock, maintaining appropriate stock levels, using correct suppliers, and ensuring that the delivery details are correct as set down by the Managing Pharmacist.To deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.To work effectively as part of the Pharmacy team, being flexible and adaptable, assisting in all areas of the Pharmacy operation as required by the Managing Pharmacist.To maintain cooperative and professional working relationships with colleagues at all times.To fulfil the request for specific over the counter medicines appropriately using WWHAM questioning and recommend a suitable medicine referring to the Pharmacist where appropriate.To be vigilant and adhere to the correct procedures with regards to security and the handling of cash and receipts within the Pharmacy.To ensure that the Pharmacy is kept clean and tidy and any Health and Safety issues are brought promptly to the attention of the Pharmacy Manager.To participate in training and development programmes provided by the Pharmacy and to be proactive in developing the job function.Any other duties as required.TeamworkProvide support to other stakeholders within the pharmacy and throughout the Allcare network to ensure the delivery of company goals.This role requires a high level of pro-activity and an ability to work on own initiative.Build relationships with others in the pharmacy to create a positive working environment.Participate in staff training programmes and implementation and be proactive in developing the role function.To work effectively as part of the Pharmacy team, being flexible and adaptable assisting in all areas of the pharmacy operation.Customer FocusedWe are passionate about exceeding expectations:making our community pharmacies the local destination of choiceDelivering customer service to the highest qualityTo provide advice and information as required to customers on all product ranges available in the Pharmacy.To deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.Qualifications, Experience & Skills Required1 years experience in Pharmacy/Retail/Hospitality is preferableCashier experience an advantageExcellent communication skills, both written and verbalAbility to use discretion when addressing customer queries and to treat customer/patient information confidentiallyGood attention to detail is essentialOrganised with a proven ability to multi-task successfully under pressureAbility to work on own initiative and as part of a teamBasic IT skills are an advantage