Personal Lines Agent

Zurich 56 Company Ltd; Wexford; On-site; EUR 30,000 - 40,000; Part time

Job summary

A leading insurance provider in Wexford seeks a Personal Lines Agent to join their team. The successful candidate will handle customer inquiries regarding home, motor, and travel insurance products and work towards retention goals. Candidates are encouraged to discuss their availability for part-time or full-time roles. Requirements include strong communication skills and experience in customer service. The role offers opportunities for growth in a supportive environment.

Benefits

Flexible working models

Opportunities for training & development

Diversity and inclusion culture

Qualifications

• Excellent communication skills and the ability to build relationships.
• Experience dealing with customers in a similar work environment.
• Ability to interpret data and manage work effectively.

Responsibilities

• Deliver phone support on general insurance underwriting.
• Respond to customer queries about insurance products.
• Drive customer retention and upsell additional policy benefits.

Skills

Excellent phone manner & communication skills

Good IT Skills (use of MS Office Products)

Attention to details

Negotiation skills

Ability to self-motivate

Education

Minimum of 2 honours in Higher Level subjects in the Leaving Certificate or Third Level Qualification

Completed or be in the process of completing CIP or ACII qualification

Tools

MS Office Products

Job description

Job Summary

Zurich Insurance Europe AG is looking for a Personal Lines Agent in Wexford.

The successful candidate will work within the Personal Lines Team dealing directly with brokers on their policies, addressing policy renewals, new business and mid-term adjustments. Supporting the broker with their underwriting queries. The role provides an opportunity to get experience in the areas of; customer service, customer retention, policy administration, and sales – across our home, motor and travel products.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

As a Personal Lines Agent your main responsibilities will include, but not necessarily be limited to, the following:

• Deliver telephone-based support to customers on all aspects of general insurance underwriting
• Respond to customer queries relating to our products (home, motor & travel) in a timely and efficient manner – striving to exceed quality customer service
• Retain current customers in line with challenging business targets
• Identify upsell opportunities for additional policy benefits
• Contact targeted renewals to drive retention targets
• Build rapport & relationship with our potential and existing customers
• Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities
• Focus on the achievement of challenging service levels with customer centricity crucial to all processes

Your Skills and Experience

As a Personal Lines Agent your skills and qualifications will include:

• Excellent phone manner & communication skills
• Good IT Skills (use of MS Office Products)
• Minimum of 2 honours in Higher Level subjects in the Leaving Certificate (or equivalent) or Third Level Qualification (minimum level 6 standard) or relevant work experience Experience in similar work environment – dealing with customers
• Experience within the insurance industry would be an advantage
• Completed or be in the process of completing CIP as a minimum and / or ACII qualification
• Demonstrate excellent verbal & written communication skills
• Have attention to details, ability to interpret data and ability to follow work through
• Have the ability to prioritise and manage own work while considering the greater impact on the team
• Have an enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate
• Build rapport with our customers quickly & put the customer at the centre of everything we do
• Be resilient in the nature of our work and adapt to changing conditions
• Have good negotiation skills to close renewal offer & be target focused.
• Have quick learning capabilities and an aptitude for understanding the variable elements of insurance products
• Demonstrate solution focus in approach to work and dealing with stakeholders

Additional Information

Primary work location is Wexford. Position is Wexford based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!