Payments Tech Support II: Incident Response & Reliability

Testing Site - JPMC; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Testing Site - JPMC in Dublin seeks a Technology Support II to ensure production application flows run reliably. You will troubleshoot, monitor, and resolve interruptions across internally and externally developed systems to support seamless operations.

Responsibilities include analyzing incidents, communicating with stakeholders, and contributing to continuous improvement in a fast-paced payments technology environment.

Qualifications

• Experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services.
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud.
• Exposure to observability and monitoring tools and techniques.
• Familiarity with ITIL framework processes.
• Proficiency in payments, card scheme or fintech support; alerting and incident management tools such as SNOW, Remedy, Netcool or Tivoli.
• Effective collaboration and communication to achieve goals and maintain a standard of excellence.
• Good knowledge of Windows/Mac OS with root cause analysis capability.
• Strong analytical and problem resolution skills.
• Provide weekend and bank/public holiday cover.

Responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end service delivery.
• Improve operational stability and availability through participation in problem management.
• Monitor production environments for anomalies and address issues using observability tools.
• Assist in escalation and communication of issues to business and technology stakeholders.
• Identify trends and assist in management of incidents, problems, and changes for full-stack systems.

Skills

Troubleshooting

Analytical thinking

Collaboration

Incident management

Root cause analysis

Tools

SNOW

Remedy

Netcool

Tivoli

Splunk

AWS Cloud

Job description

Testing Site - JPMC in Dublin seeks a Technology Support II to ensure production application flows run reliably. You will troubleshoot, monitor, and resolve interruptions across internally and externally developed systems to support seamless operations.

Responsibilities include analyzing incidents, communicating with stakeholders, and contributing to continuous improvement in a fast-paced payments technology environment.