Operations Support Engineer

RigNet; Dublin; On-site; EUR 35,000 - 55,000; Full time

Job summary

A global technology company in Dublin is seeking a Technical Support Engineer to ensure the flawless operation of innovative in-flight advertising and internet services. The successful candidate will work closely with internal and external teams, using skills in problem-solving, HTML, and Linux. Strong communication and teamwork are essential. Experience with Jira and Salesforce will be beneficial. This role offers a unique opportunity to support aviation services and develop your technical expertise.

Qualifications

• Strong problem-solving skills and attention to detail.
• Superb communication and teamwork skills.
• Proficient in solving problems with web-based applications and systems.

Responsibilities

• Ensure smooth operation of Viasat's Advertising and In-flight Internet services.
• Use end-to-end monitoring for service reliability.
• Manage tickets and incidents with Jira.

Skills

Problem-solving skills

Communication skills

Knowledge of HTML

Knowledge of JavaScript

Knowledge of CSS

Knowledge of XML

Knowledge of JSON

Linux proficiency

Scripting ability (PHP)

SQL querying (MySQL, Snowflake)

Tools

Jira

Salesforce

Kevel

Job description

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

Join Viasat as a Technical Support Engineer in the Advertising Operations team supporting Viasat's world class in-flight advertising and internet services!

In this role, you will be responsible for ensuring the flawless operation of Viasat's Advertising and In-flight Internet services for our valued passengers, airlines and partners. You will work with closely with internal engineering and product teams as well as external vendors.

The day-to-day

• We use end-to-end monitoring to ensure smooth running of our services
• Work use Jira for ticket and incident management
• We work with internal teams and external vendors to assist with open issues and incidents
• We craft custom utilities to automate tasks and improve the team's efficiency
• We performing ad-hoc data analysis across a variety of databases and data sources
• We deploy airline in-flight services and configurations to on-site hardware for testing
• We work in Salesforce and Kevel to support the Advertising and Sales teams

What you'll need

• Strong problem-solving skills and attention to detail.
• Superb communication and teamwork skills.
• Proven knowledge of HTML, JavaScript, CSS, XML, and JSON.
• Proficient in using Linux systems and working in a command line interface
• Ability to script for task automation, preferably with PHP.
• Ability to query SQL databases such as MySQL and Snowflake.
• Proficient in solving problems with web-based applications and systems, familiar with web browser console/developer tools.

What will help you on the job

• Demonstrated analytical thinking, problem-solving, and incident management abilities.
• Experience in operational support and managing incidents involving external partners and internal teams
• Quick learner with a deep understanding of complex, interdependent systems.
• Capability to analyse and integrate data from various sources, including logs, databases, and API responses from third-party applications.
• Excellent verbal and written communication skills.
• Some past experience with Jira and Salesforce

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.