Operations Support Analyst

ZipRecruiter; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading recruitment platform in Dublin is looking for an Operations Support Analyst to join their Operations Department. The role involves managing operational procedures, handling support issues, and effectively communicating with various stakeholders. Candidates should have at least 6 months of dealer support experience, strong communication skills, and proficiency with MS Word, Excel, and Access. The position requires attention to detail and the ability to work in a team environment, with full-time availability from Monday to Friday.

Qualifications

• At least 6 months of dealer support experience.
• Strong communication skills, both written and oral.
• Must be detail oriented, organized and task driven.

Responsibilities

• Manage Activations.Ops/CSR inbox.
• Handle refund requests for activations.
• Manage open tickets queue.

Tools

MS Word

Excel

Access

Job description

Overview

We are looking for an Operations Support Analyst to join our Operations Department. The Operations Support Analyst will be responsible for monitoring and providing support to all operational procedures. To be successful in this role you will need to analyze and prioritize all research programs, administer and recommend changes for various processes to ensure proper escalation of operational proficiency.

Responsibilities

• Manage Activations.Ops/CSR inbox
• Activation related issues
• Spiff related issues
• Refund requests for activations
• Email, business/shipping address or business name change requests
• Tracfone related inquiries or issues
• Pin return requests
• Master Agent change requests
• Tracking number/ Device order status
• Commission/Residual report requests
• RTR payment issues
• SQL-orders filled with errors
• API Merchant inquiries
• Dealer Support (CSR) daily reporting
• Manage open tickets queue
• Pending queue/SM recon
• Escalation callbacks

Requirements

• At least 6 months of dealer support experience
• Strong communication skills, both written and oral
• Ability to communicate effectively
• Must be detail oriented, organized and task driven
• Experience with PC software specifically on MS Word, Excel, and Access
• Ability to work under limited supervision
• Able to learn new processes or be trained on software quickly
• Must be able to follow directions and be a team player with the ability to wear multiple hats
• Must be available to work full-time Monday through Friday 9am-6pm
• Must be willing to participate in a weekend rotation schedule