Operations Manager

Primeline Group; Ashbourne; On-site; EUR 60,000 - 80,000; Full time

Job summary

Primeline Group is seeking an Operations Manager to drive end-to-end warehouse performance in a high-volume, time-critical retail distribution environment. You will lead internal teams and serve as the senior operational interface with the customer and stakeholders.

Responsibilities include labour planning, cost control, safety leadership, KPI management, and cross-functional collaboration with Transport, IT, Finance, and HR to ensure peak readiness and continuous improvement.

Qualifications

• 5+ years in logistics, warehouse or distribution operations.
• Proven people management in a fast-paced live operation.
• Strong understanding of KPIs, labour planning and cost control.
• Experience with WMS/ERP systems; SAP desirable.

Responsibilities

• Provide leadership to operational teams to deliver daily, weekly, and peak plans.
• Own labour planning, shift structures, productivity, and cost control.
• Ensure health & safety standards and promote a strong safety culture.
• Manage performance via KPIs, coaching, and reviews.
• Ensure accurate execution across inbound, outbound, inventory, and replenishment.
• Champion continuous improvement, standard work, and discipline across processes.
• Use WMS/SAP and internal systems effectively.
• Act as key operational contact for a high-expectation retail customer.
• Translate demand, forecasts, and priorities into executable plans.
• Lead discussions on service levels, capacity, constraints, and recovery actions.
• Handle escalations balancing service, cost and risk.
• Represent operations in customer reviews, audits, and peak planning.
• Collaborate with Transport, Inventory, IT, Finance, and HR.

Skills

People management

Leadership

KPIs

Labour planning

Cost control

WMS/SAP

Safety culture

Communication

Problem solving

Tools

WMS/SAP

Job description

Job Description

The Operations Manager is accountable for the endtoend performance of warehouse operations, delivering a safe, efficient, and costeffective service within a highvolume, timecritical retail distribution environment. The role holds responsibility for operational execution, people leadership, and customer performance, ensuring service levels consistently meet the expectations of a demanding retail customer.

The role is both inwardfacing and outwardfacing, requiring strong leadership of internal operational teams while acting as a senior operational interface with the customer and wider stakeholder groups. Leading by example, the Operations Manager promotes and embeds a culture where health & safety, hygiene, quality, and customer service are of the highest priority.

Key Responsibilities:

InwardFacing: People & Operations

• Provide leadership and direction to operational teams to deliver daily, weekly, and peak operational plans.
• Own labour planning, shift structures, productivity management, and operational cost control.
• Drive full compliance with health & safety standards and actively promote a strong safety culture across the operation.
• Manage performance through agreed KPIs, structured coaching, and regular performance reviews.
• Ensure accurate and consistent execution across inbound, outbound, inventory management, and replenishment activities.
• Champion continuous improvement, standard work, and operational discipline across all warehouse processes.
• Ensure effective and compliant use of WMS / SAP and internal operational systems.

OutwardFacing: Customer & Stakeholder Management

• Act as a key operational contact for a highexpectation retail customer.
• Translate customer demand, forecasts, and operational priorities into clear, executable plans.
• Lead operational discussions relating to service levels, capacity, constraints, and recovery actions.
• Manage operational escalations professionally, balancing service delivery, cost control, and operational risk.
• Represent operations in customer reviews, audits, and peak readiness planning forums.
• Work crossfunctionally with Transport, Inventory, IT, Finance, and HR to support endtoend performance.

Requirements:

• Minimum of 5+ years' experience within logistics, warehouse, or distribution operations.
• Proven peoplemanagement experience in a live, fastpaced operational environment.
• Strong understanding of operational KPIs, labour planning, and cost control.
• Experience working with WMS / ERP systems, with SAP experience desirable.
• Ability to operate confidently at both detailed operational level and senior customer interface level.
• Strong communication, decisionmaking, and problemsolving capability.