Operations Executive

Flutter UK & Ireland; Dublin; Hybrid; EUR 28,000 - 40,000; Full time

Benefits offered by this job

£1,000 learning fund

Bonus scheme

Pension contribution

Private healthcare

Udemy courses

Company Sharesave Scheme

16 hours paid volunteering time per år

Unlimited holiday

Job summary

Flutter UK & Ireland is seeking two Operations Executives to join the Rafflee team in Ireland. This fast-paced, customer-centric role supports daily operations, from handling inquiries to coordinating prizes and updating content on the site.

You’ll work across email and social channels, ensuring accuracy, timely responses and a best-in-class experience for winners and participants, with flexible working options in a vibrant, growing business.

Qualifications

• Strong written and verbal communication skills in English.
• Experience providing customer support or service.
• Ability to work in a fast-paced environment with high attention to detail.

Responsibilities

• Provide day-to-day customer support for Rafflee.
• Respond to customer queries and complaints across email and social media channels.
• Contact prize winners to notify them of their win via email and phone.
• Coordinate with prize fulfilment teams and suppliers to ensure prizes are delivered quickly.
• Upload and update prizes and competition content on the site, including pricing, description, terms and imagery.

Skills

Communication skills

Attention to detail

Customer service

English fluency

Job description

Operations Executive

We’re looking for two Operations Executives to join our Rafflee Team at Flutter UK & Ireland.

Operations Executive

We’re looking for two Operations Executives to join our Rafflee Team at Flutter UK & Ireland. Flutter UKI recently launched ‘Rafflee’, a raffle competition business that gives UK customers the chance to win amazing prizes whilst contributing to phenomenal causes. Rafflee operates as a standalone business within Flutter, allowing it to stay agile whilst significantly benefiting from Flutter’s overall scale, investment and expertise. This high impact role will support the day-to-day operations of Rafflee. We are looking for driven, entrepreneurial individuals that have high standards, a strong desire to help build a market-leading business and can operate within often ambiguous and fast-paced environments.

What You’ll Do

• Provide day-to-day customer support for Rafflee.
• Solve and respond to customer queries, questions and complaints across email and social media channels.
• Contact prize winners to notify them of their win via email and phone.
• Coordinate with prize fulfilment teams and suppliers to ensure all prizes are delivered quickly to winners.
• Upload and update prizes and competition content on our site, including setting ticket pricing, adding description text, terms & conditions and uploading imagery.
• Ensure competitions are set to start and end in line with a central competition planner.
• Issue tickets to customers entering competitions by post
• Support with content ideas and creation for our social media profiles.

How You’ll Do It

• Strong communication skills – Excellent literacy and interpersonal skills, both in spoken and written English. We need you to confidently communicate with both internal and external partners.
• High standards & attention to detail.
• A strong desire to provide best-in-class experience to our customers.
• An entrepreneurial mentality & is happy working in a fast-paced environment.
• An entrepreneurial mentality & is happy working in a fast-paced environment.

What’s In It For You

• Flexible ways of working – home or office, it’s your choice!
• £1,000 learning fund
• Bonus scheme
• Pension contribution scheme
• Private healthcare
• Access to thousands of Udemy courses
• Invest via the Company Sharesave Scheme
• 16 hours paid volunteering time per year
• Unlimited holiday

About Flutter

Flutter is the world’s leading online sports betting and iGaming operator, with a market leading position in the US and across the world. Our ambition is to change our industry for the better, making use of our significant scale and challenger mentality. By Changing the Game, we believe we can deliver long-term growth while promoting a positive, sustainable future for the industry. We are well-placed to do so through the distinctive, global advantages of the Flutter Edge, which gives our brands access to group-wide benefits to stay ahead of the competition, as well as our clear vision for sustainability through our Positive Impact Plan. Flutter operates a diverse portfolio of leading online sports betting and iGaming brands including FanDuel, Sky Betting & Gaming, Sportsbet, PokerStars, Paddy Power, Sisal, tombola, Betfair, MaxBet, Junglee Games and Adjarabet.

About Flutter UK & Ireland

The UK & Ireland region of Flutter unites some of the biggest brands in the betting and gaming industry; Betfair, Paddy Power, PokerStars, Sky Betting & Gaming and tombola. At Flutter UK & Ireland, we strive for the next level and drive innovation to set the pace as leaders, putting our customers first, always. We win together through team spirit and unparalleled dedication. When we’re free to be ourselves, we thrive and unleash our unique talents —creating a culture that empowers our people to change the game. We see opportunity everywhere and there is always more to discover... We’re working to be an inclusive employer. We encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.