Operations Customer Expert (Irısh Market) - Relocation Provided

FH Collective - Academy; Ennis; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading digital banking provider is hiring Operations Customer Experts in Lisbon. Candidates should have at least 12 months of BFSI experience in Ireland and strong communication skills. The role offers a competitive salary of 2,012 gross/month plus bonuses and a relocation package. Join a multicultural team and advance your career in the digital banking sector starting from 16 October 2025.

Benefits

Private health & dental insurance

Career development opportunities

Social and cultural activities

Language courses

Qualifications

• Minimum 12 months of experience in Customer Service or BFSI in Ireland.
• At least 1 year of professional BFSI experience in Ireland.

Responsibilities

• Handle customer queries via phone, chat, and email with empathy.
• Provide first-contact resolution wherever possible.
• Manage complex cases end-to-end.
• Identify and assist vulnerable customers.
• Document all interactions accurately in CRM systems.

Skills

C1/C2 English

Strong communication skills

Empathy

Confidence in decision-making

Problem-solving skills

Tools

Slack

GSuite

CRM

Job description

Location: Lisbon, Portugal

Contract: Full-time

Start Date: 16 October 2025

We are hiring Operations Customer Experts to support a leading digital banking provider. This role is based in Lisbon and offers a chance to build an international career in financial services while enjoying a dynamic, multicultural environment.

Your Responsibilities

• Handle customer queries via phone, chat, and email with empathy and efficiency
• Provide first-contact resolution wherever possible
• Manage complex cases end-to-end, including disputes, chargebacks, and fraud investigations
• Identify and assist vulnerable customers, escalating where necessary
• Document all interactions accurately in CRM systems
• Share feedback to improve training, processes, and customer experience

Mandatory Requirements

• C1/C2 English
• Minimum 12 months of experience in Customer Service or Banking / Financial Services / Insurance (BFSI) in Ireland
• At least 1 year of professional BFSI experience in Ireland

(Applications not meeting these requirements cannot be considered)

What We're Looking For

• Strong communication and empathy skills
• Confidence in decision-making, especially on complex cases
• Ability to adapt quickly to new tools and processes (Slack, GSuite, CRM)
• Team player with resilience and problem-solving skills

Compensation & Benefits

• Without apartment: 2,012 gross/month + up to 300 performance bonus
• With apartment (utilities & cleaning included): 1,966 gross/month + up to 300 performance bonus

Relocation Package:

• Company-provided apartment (utilities & cleaning included) OR housing allowance
• One-time relocation payment after probation
• Travel expenses to home country once per year Full legal & administrative support (NIF, social security, housing, etc.)

Other Perks:

• Private health & dental insurance (after contract signature)
• Career development & internal mobility opportunities
• Social, cultural, and sports activities in Lisbon
• Language courses & e-learning

If you meet the mandatory requirements and are available to start on 16 October 2025, apply now and join a growing team in the digital banking sector!