Operations Assistant

Royal College of Surgeons in Ireland (RCSI); Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

Royal College of Surgeons in Ireland (RCSI) seeks an Operations Assistant to provide high‑quality administrative support to the Director of Graduate Entry Medicine and the Dean of Undergraduate Studies.

The role is based at the RCSI Educational and Research Centre, Connolly Hospital, and the Mercers Building, Dublin 2 and Connolly Hospital, Blanchardstown, with two days on site and three days on site as required.

Qualifications

• Strong organisational and administrative skills.
• Excellent written and spoken English.
• Strong attention to detail and accuracy.
• Very good IT skills and ability to rapidly upskill on IT systems.
• Proficiency with MS365 Co-Pilot and databases, especially Excel.

Responsibilities

• Providing administrative support to the Director and the GEM/Undergraduate Studies teams.
• Supporting IT needs of the department and students for delivery of teaching programs.
• Liaising with Connolly Hospital and RCSI departments.
• Scheduling meetings and maintaining minutes and attendance records.
• Maintaining GEM student database and filing systems.
• Coordinating exam logistics, including invigilation and rooms.
• Supporting delivery of examinations and assessments in Moodle/RI SR Assess.
• Assisting with timetabling, teaching scheduling, and GEM placements.

Job description

Job Title: Operations Assistant (Commencing January 2026)

Reporting To: Director of the Graduate Entry Medicine or nominee, Dean of Undergraduate Studies, Connolly Hospital or nominee

Location: RCSI Mercers and RCSI Connolly Hospital

Contract type/duration: Full-time (Maternity Leave Cover commencing January 2026)

Closing date for applications: 4th November 5pm

Interview date: December 2026

RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere, and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission “To educate, nurture and discover for the benefit of human health”. We seek candidates whose experience to date has prepared them to contribute to our commitment to the “Race Equality Action Plan 2025-2029” at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent.

For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University Rankings. We are proud that RCSI ranks first in the world for “Good Health and Well-being” in the Times Higher Education #SDG #SDG Impact Rankings 2025. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose.

Innovating for a Healthier Future 2023-2027 is RCSI’s new five-year strategic plan. Through it, RCSI will enhance human health by meeting the health workforce needs of society, creating the insights and inventions that drive health improvements, and working in partnership with patients and the public in support of better health and well-being for all. The strategy unites the RCSI community in supporting the UN Sustainable Development Goals – with a particular focus on Goal 3, which targets good health and well-being. More details about RCSI can be found at www.rcsi.ie; in particular.

At RCSI, our core values of Respect, Collaboration, Scholarship, and Innovation are at the heart of everything we do. We are committed to creating an inclusive and supportive environment where every colleague is valued and empowered to thrive. Our dedication to these values ensures that we foster a culture of mutual respect, open collaboration, continuous learning, and innovative thinking. Join us at RCSI, where your contributions will be recognised, and you will be part of a dynamic team making a real impact on global health.

About the post:

This is an excellent opportunity for an ambitious individual to join a team in a fast-paced, dynamic organisation. The objective of this post is to proactively provide a high-quality administrative support service to the Director of Graduate Entry Medicine (GEM), the Dean of Undergraduate Studies and GEM Faculty Staff and Students. The post holder will be based at the RCSI Educational and Research Centre, Connolly Hospital, Blanchardstown, Dublin 15, for two days per week and at the RCSI Mercers Building, Dublin 2, for the remaining three days.

Job Responsibilities

• Providing administrative support to the Director and Deputy Directors of the Graduate Entry Medicine and Dean of Undergraduate Studies in the performance of their academic activities.
• Supporting the information technology (IT) needs of the department and students to ensure a seamless delivery of the RCSI teaching programmes.
• Liaising with other departments at Connolly Hospital and RCSI.
• Scheduling, attending, and keeping records and minutes of meetings as required.
• Responsibility for maintaining student attendance records.
• Support room bookings within the RCSI ERC Connolly building.
• Creating and maintaining filing systems.
• Maintaining the GEM student database.
• Provide administrative support to staff and students that enables the successful delivery of all forms of examinations.
• Supporting the coordination of clinical exams for GEM and undergraduate programmes – examiners, facilities, catering etc.
• Ensuring the effective delivery of written exams for GEM by supporting the coordination and preparation of assessments in RISR Assess
• Coordinating the delivery of the GEM programme, expediting the uploading of presentations on Moodle, lecture set-up, and recording.
• Support the timetabling and scheduling of teaching.
• Assist in the planning and coordination of GEM placements.
• Preparing such reports and other services related to the position as required from time to time.
• Liaising with Student Academic and Regulatory Affairs (SARA) to co-ordinate and organise invigilators, equipment, and rooms for exams to meet curriculum requirements.
• Monitor and ensure student queries are handled accurately and in a timely manner, agreed service levels are adhered to and areas for improvement are identified.
• Developing strong working relationships with students and internal stakeholders.
• Process expense requests in a timely manner.
• Being flexible and responsive to the needs of staff and students.
• Complying with statutory legislation and department rules and requirements in furtherance of your own and general staff welfare and safety.
• Undergoing programmes of training and development as may be required from time to time.
• Always representing the best interests of RCSI and Connolly Hospital.
• Performing other duties as may be required.

Knowledge & Experience – (Essential)

• Strong organisational and administrative skills.
• Strong attention to detail and accuracy skills.
• Strong IT skills and ability to rapidly upskill on IT systems.
• Proficiency in computer skills including MS365 Co-Pilot, and database management skills, in particular strong excel skills.
• Previous experience using RISR Assess, RISR Advance, Moodle and InPlace would be a distinct advantage.
• The ability to focus on and produce results and prioritise objectives.
• Excellent written and spoken English.
• Strong interpersonal and influencing skills.
• The capacity to make decisions and meet deadlines.
• The ability to work on one’s own initiative as well as in a team environment.
• Experience and a proven track record in a similar role would be an advantage.
• Experience either in a third level education setting or within the field of healthcare
• Experience using Akari, Momentus, and Agresso would be an advantage.

We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application — we’d love to hear from you.

At RCSI, people are at the heart of everything we do. Watch our short video to discover our culture, values, and shared commitment to making a meaningful impact on health worldwide. RCSI: Ensemble - Body Meets Mind.