Operations Analyst

Solance; Dublin; On-site; EUR 40,000 - 55,000; Full time

Job summary

Solance is looking for an Operations Analyst based in Dublin, Ireland, to support customer onboarding and ensure excellent service delivery. The ideal candidate will be analytical and detail-oriented, capable of managing client issues from start to finish. You will work closely with compliance and operations teams to monitor transactions and support payments processes.

This role requires excellent communication skills, knowledge of KYC framework, and payment schemes such as SEPA and SWIFT. If you thrive in a fast-paced environment and want to shape a new financial player, apply now!

Qualifications

• 1–3 years of experience in operations, compliance, or financial services.
• Strong communication skills with confidence in client-facing situations.
• Understanding of regulatory obligations for Electronic Money Institutions.

Responsibilities

• Support customer onboarding and KYC documentation.
• Monitor transactions and flag anomalies.
• Act as contact for payments-related queries.

Skills

Customer onboarding

Analytical mindset

KYC/KYB and AML frameworks

Payment schemes (SEPA, SWIFT)

Attention to detail

Excellent communication skills

Job description

Solanceis the new tier in finance.We'rea bold new player, specialised in helping clients with complex corporate structures access the kind of financial servicesthey'vealways struggled to get. Think Credit Suisse's service DNA spliced with Revolut's tech genius;Solanceis that hybrid, engineered for the best client experienceyou'veever had.

Our EMI license is in progress, andwe'regearing up for launchend of Q3, 2026.Weare buildingSolancefrom scratch: processes, culture, products, and a brand that sets a whole new standard. Ifyou'reambitious, hungry, and ready to step into a key role where you will help shape our future success, this could be the opportunity for you.

As part of this journey, we're searching for an Operations Analyst(aka’the Client Whisperer’),someone who thrives in complexity, thinks analytically, and understands how to deliver a great customer experience, from the moment a customer is onboarded through to making theirfirst day-to-daypayments.

This role sits at the centre of howSolanceoperates. You will support our operations teams across new customer onboarding, transaction monitoring, and customer service,always ensuringaclient experienceata standard that goes above and beyond.

TheSolancewhite-glove philosophy is built on a simple belief: a client should never have to chase us. If a client needs to follow up, we have already failed. As the face ofSolance, you own every issue through to resolution,no handoffs, no dropped threads.

The role is at the heart ofSolance, embodying what we stand for: fast, intelligent, 24-hour onboarding and an operating model built for real-world complexity. You are the person our teams turn to for clear, practical guidance that keeps innovation flowing and ensures decisions are both compliant and fast.

1–3 years of experience in an operations, compliance, or financial services role, ideally within a FinTech,RegTech, or regulated institution.

Working knowledge of KYC/KYBand AML frameworks, including customer due diligence and screening processes.

Experience withpayment schemes such as SEPA, SWIFT, or card-based payments.

Understanding of regulatory obligations relevant to Electronic Money Institutions, including AML/CFT, Sanctions, and Anti-Bribery and Anti-Corruption requirements.

Strong attention to detail with the ability to manage multiple tasks and priorities in a fast-paced environment.

Excellentwritten and verbal communicationEnglish communicationskills, with confidence engaging both internal teams and external customers.

Analytical mindset with the ability toidentifyissues, elevate appropriately, and contribute to process improvement.

Comfortable working with operational tools and systems, with a willingness to develop technical knowledge as the business scales.

Having an ownership mindset:A genuine discomfort with leaving things unresolved — youdon'tclose a ticket, you close the problem

Confident and composed in client-facing situations, written or verbal, with a natural ability to build trust quickly

High emotional intelligence, with the ability to stay calm, clear, and reassuring when a client is frustrated or under pressure

Key Responsibilities

Customer Onboarding

• Support the preparation, review, and completion of electronic KYC records and associated due diligence documentation for new customers.

• Coordinate with the Compliance team to ensure onboarding documentation meets regulatory requirements and internal policy standards.

• Track onboarding progress across the customer pipeline, following up on outstanding items and escalating blockers whererequired.

• Maintainaccurateand up-to-date records withinSolance'sonboarding systems throughout the customer approval process.

Transaction Monitoring & Oversight

• Monitor customer transaction activity against expected behaviour profiles, flagging anomalies or concerns for further review.

• Conduct screening on customers and counterparties, reviewing results toidentifyand elevate true hits appropriately.

• Support the review and analysis of AML documentation across the existing customer book, including refresh and periodic review tasks.

• Maintain awareness of relevant regulatory obligations, including Sanctions, Anti-Bribery and Anti-Corruption requirements, and apply these in day-to-day work.

Payments Knowledge & Support

• Hasa solid working knowledge of the payment schemesSolanceoperates across, including SEPA, SWIFT, and card-based payments.

• Act as a first point of contact for customers with payments-related queries, providing clear andaccurateguidance.

• Monitor payment activity and support the resolution of exceptions, errors, or customer-reported issuesin a timely manner.

• Work with the operations team tomaintainand improve internal payments reference documentation and SOPs.