Online Order Fulfilment Assistant - WPEP Scheme - PALTEL LIMITED

PALTEL LIMITED; Dungarvan; On-site; EUR 22,000 - 26,000; Full time

Job summary

A local retail company in Dungarvan seeks an Online Order Fulfilment Assistant for a training opportunity. No prior experience is needed. Successful candidates will learn to process online orders, manage stock, and assist with customer inquiries while receiving formal training in health and safety, IT skills, and customer service. This position is aimed at jobseekers in receipt of social welfare payments.

Qualifications

• No prior experience is necessary.
• Participants must be eligible for social welfare payments or transfer from another scheme.

Responsibilities

• Pick, pack, and prepare online orders for courier collection.
• Ensure all items are packed securely and labelled correctly.
• Assist with processing orders through Shopify and POS.
• Help with basic customer service queries.
• Maintain a clean, organised packing area.

Job description

This Work Placement Experience Programme provides Participants with an opportunity to gain meaningful work experience, learning and training while on the programme. This programme is for jobseekers who are in receipt of qualifying social welfare payments and those transferring from a social welfare scheme or an ETB Training Allowance. Your eligibility for this programme will be verified by the Department as part of the application process.

Job Description

Online Order Fulfilment Assistant. The successful Candidate will assist and train in the following:

• Be trained how to Pick, pack, and prepare online orders for courier collection.
• Will learn how to ensure all items are packed securely and labelled correctly to prevent damage or delivery errors.
• Assist with processing orders through Shopify and POS systems, updating status as required.
• Assist with stock control by reporting low or missing items to management.
• Assist team with basic customer service queries via phone, email, or messaging (e.g. delivery updates, stock availability).
• Learn how to Coordinate with warehouse and store staff to source stock for orders.
• Process returns and exchanges in line with company policy.
• Learn how to Maintain a clean, organised packing area and follow health & safety standards.
• Support eCommerce team with general tasks such as uploading tracking numbers or updating product availability.

Role Description

This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP.

Informal Training:

• IT skills
• Customer Service: Handling client interactions and delivering a customer-first experience.
• Communication: Writing emails and effective verbal interactions.
• Teamwork: Collaborating with departments and fostering a supportive culture.
• Stock Control

Formal Training:

• Health and Safety training
• Internal System, Shopify and POS
• Manual Handling

Additional Information

• Sector: wholesale and retail trade; repair of motor vehicles and motorcycles

Career Level

• Not Required

Candidate Requirements

Essential:

• Minimum Experienced Required (Years): 0