Onboarding Customer Support (Tier 2) Ireland

TN Ireland; Ireland; Remote; EUR 40,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated Onboarding Support Associates to join their team. This full-time, home office-based role focuses on delivering exceptional customer support through chat and email. Ideal candidates will have at least two years of customer support experience and possess superb English communication skills. As a Tier 2 Onboarding Support Associate, you will play a vital role in assisting both new and existing users, ensuring they have a seamless experience with a leading WordPress page builder plugin. If you're a people-oriented individual with a knack for problem-solving, this opportunity is perfect for you.

Qualifications

• At least 2 years of experience in a customer support role.
• Superb level of English with strong communication skills.

Responsibilities

• Provide high-level support for future and existing users via chat or email.
• Assist with onboarding processes for new users.

Skills

Customer Support Experience

English Proficiency

Communication Skills

Organizational Skills

Team Player

Basic WordPress Knowledge

Job description

Social network you want to login/join with:

Onboarding Customer Support (Tier 2) Ireland

Client:

Leading WordPress page builder plugin

Location:

Ireland

Job Category:

Customer Support

EU work permit required:

Yes

Job Reference:

b8e00dea200b

Job Views:

4

Posted:

19.04.2025

Expiry Date:

03.06.2025

Job Description:

Job Description

Our client is a leading WordPress page builder plugin. They are looking for Onboarding Support Associates. These are full-time, home office based positions providing customer support via chat or email. As a Tier 2 Onboarding Support Associate, you will provide a high level of support for the future and existing users.

Requirements:

1. At least 2 years of experience in a customer support role
2. Superb level of English
3. High-level of written and verbal communication skills
4. Exceptional courtesy and overall a “people’s person”
5. Excellent organizational skills
6. A team player
7. Basic knowledge and understanding of WordPress – an advantage