Onboarding Advisor - NL Speaking

eBay; Ireland; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Language differential 5%

Annual Bonus Plan

25 days Holidays

Educational Assistance

Healthcare Plan

Life Assurance

Pension Plan

Sabbatical every 5 years

Job summary

eBay, a global ecommerce leader, is seeking a Pan-European Onboarding Advisor based in the Republic of Ireland. You will guide high-potential merchants from account setup to first verified GMV, collaborating with Europe-based Business Development teams to accelerate onboarding and growth.

You will build relationships with merchants, manage activation milestones, and address technical, operational, and compliance barriers, enabling faster value realization on the platform.

Qualifications

• 1+ years in e-commerce, account management, sales onboarding, or similar customer-facing role.
• Proven ability to meet performance goals and manage sales funnels, activation, and pipeline.
• Strong organizational skills and attention to detail for multi-activation work.
• Excellent communication and relationship-building across international teams.

Responsibilities

• Guide merchants through a structured onboarding journey from account setup to first verified GMV.
• Manage activation pipelines, milestones, and performance reviews.
• Build trusted relationships and resolve technical, operational, and compliance barriers.
• Document customer interactions and monitor onboarding progress in systems.
• Provide consultative support on marketplace growth, cross-border shipping, and billing setup.
• Collaborate with Business Development and Vertical Managers to deliver a seamless onboarding experience.

Skills

E-commerce experience

Account management

Sales onboarding

Cross-functional collaboration

Communication

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

We partner with our customers to remove barriers to growth and build long-term loyalty to the eBay marketplace by understanding the unique needs of scaling businesses. As a Pan-European Onboarding Advisor, you will play a key role in the commercial funnel, helping high-potential merchants successfully launch and grow their businesses on eBay.

Working closely with Business Development teams across Europe, you will own the onboarding journey for qualified merchant leads, guiding sellers from account setup and listing launch through to their first verified GMV and ongoing marketplace success. This role combines customer relationship management, operational execution, and commercial problem-solving to help merchants realize value from the eBay platform as quickly as possible.

• Please Note **

This role requires fluency in English & either Dutch

This role is based in the Republic of Ireland.

What You Will Accomplish

• Guide merchants through a structured onboarding journey, from account setup and listing launch to achieving their first verified GMV on eBay.
• Manage activation pipelines, track onboarding milestones, and contribute to activation targets, velocity metrics, and operational performance reviews.
• Build trusted relationships with merchants, proactively identifying and resolving technical, operational, and compliance-related barriers to growth.
• Use eBay systems and tools to document customer interactions, monitor onboarding progress, and support performance against commercial objectives.
• Provide consultative support on marketplace growth strategies, cross-border shipping programs, billing setup, technical integrations, and other aspects of the seller lifecycle.
• Partner with Business Development teams and Vertical Managers to deliver a seamless onboarding experience while educating sellers on platform enhancements, new product releases, and marketplace best practices.

What You Will Bring

• 1+ years of experience in e-commerce, account management, sales onboarding, or a related customer-facing commercial role.
• Demonstrated ability to achieve performance goals, with an understanding of sales funnels, conversion metrics, activation performance, and pipeline management.
• Strong organizational skills and attention to detail, with the ability to manage multiple onboarding activities while maintaining a high‑quality customer experience.
• Effective communication and relationship‑building skills, with the ability to engage international merchants and collaborate across cross‑functional and geographically distributed teams.
• Knowledge of e-commerce business models, online marketplace operations, multi‑channel selling, merchant onboarding processes, and technical platform integrations.
• Strong problem‑solving and adaptability skills, full fluency in English & either Dutch, and willingness to travel as a representative of the eBay brand when required.

EBay Benefits

• Annual Salary of €45,240
• 5% Language Differential
• Annual Bonus Plan
• 25 days Holidays
• Educational Assistance
• Healthcare Plan
• Life Assurance
• Pension Plan
• Sabbatical every 5 years

If you want to learn more about the benefits details, visit https://www.ebaybenefits.com/irl/

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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