Office Administrator

Dovida Ireland; Thurles; On-site; EUR 28,000 - 35,000; Full time

Job summary

A leading healthcare services provider in Thurles is seeking an Office Administrator to manage telephone enquiries and support caregivers. The ideal candidate will have a minimum of 1 year of office experience, be proficient in Microsoft Office, and possess excellent organizational and customer service skills. Join us to make a difference in the lives of clients across Ireland with career growth opportunities and a competitive salary.

Benefits

Competitive salary

Laptop

Career Growth Opportunity

Qualifications

• Minimum 1 year experience working in a busy office environment.
• Professional, friendly and approachable demeanour.

Responsibilities

• Professionally manage all telephone enquiries.
• Assist with payroll and invoicing administration.
• Meet and greet new Job Applicants and Caregivers.

Skills

Microsoft Office (Outlook, Excel, Word)

Excellent customer service skills

Excellent organisational skills

Time management

Ability to multi-task

Job description

Overview

Join our team. With a global footprint spanning six countries, Dovida delivers nine million hours of care each year. In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers who support, uplift and empower 7,000 clients in cities, towns and villages across the country. Dovida’s ‘Circle of Care’ philosophy fulfils its promise: Your Life, Your Way.

Experience requirements

• Minimum 1 years experience working in a busy office environment
• Must be familiar with Microsoft Office (Outlook, Excel, Word)

Person specifications

• A professional, friendly and approachable demeanour
• Excellent organisational skills
• Ability to multi-task
• Excellent customer service skills
• Time management

What you'll do

• Professionally manage all telephone enquiries and ensure that all calls are passed on to the required people so they are dealt with efficiently.
• Monitor Unique IQ and staff attendance.
• Ringing Caregivers as required to confirm their shifts via our login system
• Assist with payroll and invoicing administration
• Assist with accounts receivable administration
• Meet and greet new Job Applicants, Caregivers, Clients and suppliers with professionalism and courtesy, whether on the telephone or in person
• Set up appointments on shared calendar as required
• Printing and setting up of forms/information packs/journals
• Scan Client activity logs to Client files
• Open post daily and distribute to appropriate person
• Post all outgoing correspondence as required
• Reply if appropriate to all emails/forward to appropriate person
• Responsible for maintaining sufficient stocks of all stationery, toners and other office supplies
• Keep reception area clean, organised, friendly and inviting
• Keep track of all stocks of PPE and reorder when required
• Support HR team with CAREGiver compliance
• Administration of anniversary & birthday cards for all clients
• Take all Client Service Enquiries as required, and follow up using email templates for each service offering
• Enter all enquiries onto our internal CRM tracker

What you'll get

• Competitive salary
• Laptop
• Career Growth Opportunity

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