Office Administrator

Partel; Galway; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading firm is seeking an Office Administrator in Claregalway, Co. Galway. This role includes supporting sales processes, maintaining front desk operations, and ensuring effective communication. Candidates should have at least 2 years of experience in administration and strong skills in Microsoft Office. The position offers a supportive work environment and competitive salary based on experience.

Benefits

Competitive salary based on experience

Bike to Work Scheme

On-site parking

Qualifications

• 2+ years' experience in office administration, sales support, or customer service.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent written and verbal communication skills in English.

Responsibilities

• Answer phones, handle general enquiries, and direct calls.
• Maintain and update customer records in the system.
• Respond to customer queries via phone, email, and WhatsApp.

Skills

Office administration

Customer service

Communication skills

Organizational skills

Microsoft Office Suite

Tools

SAP

CRM tools

Job description

Job Title: Office Administrator

Location: Claregalway, Co. Galway

This Office Administrator role at Partel offers a fantastic opportunity for personal and professional growth within a supportive, innovative, and team-driven environment.

You will work closely with various departments, playing a vital role in maintaining front desk operations, supporting the sales process, and ensuring smooth internal communication and customer engagement. Mentorship from experienced colleagues and exposure to a dynamic, fast-paced work environment will provide you with valuable experience and career development.

General Office Administration

• Answer phones, handle general enquiries, and direct calls to the appropriate departments.
• Monitor and respond to emails professionally and efficiently.
• Maintain a clean and organised office environment.
• Provide day-to-day administrative support across departments, including calendar scheduling, correspondence, and document management.

Sales Support

• Ensure timely communication with customers and support strong client relationships.
• Maintain and update customer records in the system.
• Coordinate with relevant teams to help deliver a seamless sales process.

Team Collaboration & Stakeholder Communication

• Work closely with internal departments and external vendors to ensure efficient workflow.
• Support coordination across sales, operations, and technical teams.
• Communicate effectively to resolve issues and support cross-functional collaboration.

Customer Service & CRM Management

• Respond to customer queries via phone, email, and WhatsApp with professionalism.
• Log all customer interactions and activities in CRM, ensuring data is accurate and up to date.
• Monitor customer responsiveness and share engagement insights with the Head of Department.
• Maintain a high level of customer satisfaction through consistent and clear communication.

Additional Expectations

• Prioritise tasks effectively while managing multiple demands in a fast-paced environment.
• Pay attention to detail, ensuring accuracy and consistency in documentation and reporting.
• Demonstrate a positive, solution-oriented attitude with a genuine desire to help others.
• Be proactive and willing to contribute ideas for improving internal processes.

Requirements

• 2+ years' experience in office administration, sales support, or customer service is essential.
• Strong computer skills, with proficiency in Microsoft Office Suite (Word, Excel, Outlook) essential.
• Previous experience with SAP or similar systems is beneficial (training will be provided).
• Familiarity with CRM tools is beneficial.
• Excellent written and verbal communication skills in English.
• Ability to learn quickly, manage competing priorities, and work independently or as part of a team.
• Strong organisational skills, high attention to detail, and ability to work to tight deadlines.
• Professional, approachable, and team-focused mindset.

Benefits

• Competitive salary based on experience
• Bike to Work Scheme
• On-site parking
• Supportive team environment

Schedule

• Monday to Friday 8:30 – 17:00
• Work Location: On-site in Claregalway, Co. Galway
• Candidates must be able to commute reliably to our office.

Application Details

Application Deadline: 03/10/2025

Language: Fluent English (Required)

Job Type: Full-time

Other

• Bike to work scheme
• On-site parking
• Sick pay
• Work authorisation: Ireland
• Work Location: In person