Networks and Telecoms Engineer | Grade VII

MERCY UNIVERSITY HOSPITAL; Cork; On-site; EUR 61,000 - 80,000; Full time

Job summary

Mercy University Hospital in Cork City, Ireland, is seeking a Networks and Telecoms Engineer (Grade VII). The role focuses on maintaining the hospital's wired/wireless network and VoIP telecommunications, ensuring security, resilience and service quality across hospital operations.

The job involves coordinating with ICT teams, HSE, and external providers, performing design, deployment, maintenance and continuous improvement of networking and telecoms infrastructure to support clinical and

Qualifications

• Experience with design, operation and improvement of wired/wireless networks.
• Knowledge of IP telephony and VoIP services.
• Ability to coordinate with vendors and ICT/HSE teams.

Responsibilities

• Design, configure and maintain hospital network infrastructure with focus on uptime and security.
• Manage VoIP and voice services; ensure availability of communications.
• Monitor performance, troubleshoot, and coordinate third-party providers.

Skills

Networking

Telecommunications

Network security

Technical collaboration

Tools

VoIP systems

LAN/WAN

Network monitoring

Job description

Networks and Telecoms Engineer | Grade VII

Mercy University Hospital

Location: On site / Cork City, Cork, Ireland
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Administration
Annual Salary range:from € 61,219.00 to € 79,583.00

Networks and Telecoms Engineer (Grade VII)

The Networks and Telecoms Engineer is responsible for network and telecommunications infrastructure, and the services directly associated with that infrastructure.

This is a specialist Network and Telecommunications infrastructure role.

They are responsible for the technical operation, support, maintenance and continuous improvement of the hospital's data network and telecommunications infrastructure.

The role has two core and complementary areas of responsibility:

• Networking, including wired LAN, wireless LAN, network connectivity, network infrastructure, network performance and associated network security.
• Telecommunications, including legacy telephony, Voice over IP (VoIP), associated voice services and telecommunications infrastructure.

The Networks and Telecoms Engineer will work with the internal ICT team, HSE teams and third-party service providers to ensure these services are reliable, secure, resilient and appropriate to the operational and clinical requirements of the hospital.

They will also manage and coordinate relevant third-party network and telecommunications suppliers, including service performance, technical escalation and value for money.

Key Responsibilities:

1. Network Design, Operation and Improvement:

• Design, configure, implement, support and continuously improve the hospital's wired and wireless network infrastructure, working with internal ICT colleagues, HSE teams and specialist third-party providers as appropriate.
• Maintain network infrastructure to appropriate standards of availability, performance, scalability, resilience and security.
• Deploy, configure and maintain network equipment and associated services across hospital premises.
• Monitor network availability, utilisation, capacity and performance and take appropriate corrective or preventative action.
• Troubleshoot network connectivity and performance issues, escalating to HSE or third-party service providers where appropriate.
• Collaborate with internal ICT and HSE teams on National, Regional and Local network requirements supporting hospital operations and patient care.

2. Telecommunications:

• Manage and support the hospital's telecommunications infrastructure, including legacy telephony and Voice over IP (VoIP) services.
• Ensure the availability and continuity of voice communications and associated telecommunications services.
• Diagnose and resolve telecommunications faults directly or through the appropriate service provider.
• Coordinate telecommunications changes, upgrades and service improvements.
• Work with the owners of other hospital systems where integration with telecommunications services is required.
• Maintain appropriate technical and operational documentation for telecommunications services.

3. Third-Party and Service Provider Management:

• Manage the operational relationship with contracted network and telecommunications providers.
• Monitor supplier performance against agreed service levels and escalates service failures appropriately.
• Coordinate technical support, fault resolution, planned works, upgrades and service changes with suppliers.
• Review supplier proposals and technical solutions to ensure they meet hospital requirements.
• Support contract and service reviews with particular attention to service quality, resilience, technical suitability and value for money.

4. Network and Telecommunications Security:

• Implement and maintain security controls within the network and telecommunications infrastructure, working with the wider ICT team and relevant HSE security functions.
• Monitor network infrastructure and traffic for abnormal activity, security events and potential threats.
• Maintain network-device configurations, firmware and security updates in accordance with agreed ICT change and security processes.
• Assist with investigation and response to security incidents where they involve or affect the network or telecommunications environment.
• Support network security reviews, vulnerability remediation and implementation of agreed network security controls.
• Ensure appropriate segmentation, access controls and secure configuration of network infrastructure.

5. Network and Telecommunications Maintenance:

• Monitor and optimise network and telecommunications infrastructure performance.
• Diagnose faults and undertake preventative and corrective maintenance relating to network and telecommunications equipment.
• Apply appropriate firmware updates, security updates, configuration changes and upgrades to network and telecommunications infrastructure.
• Maintain supported versions of network and telecommunications hardware and software/firmware.
• Coordinate maintenance activities with third-party providers and other ICT teams where dependencies exist.
• Follow agreed ICT change-management processes for production infrastructure changes.

6. Resilience, Business Continuity and Disaster Recovery:

• Design and maintain appropriate resilience and redundancy for network and telecommunications services.
• Maintain documented network and telecommunications recovery procedures.
• Configure and test appropriate network and telecommunications failover mechanisms.
• Participate in hospital business-continuity and disaster-recovery exercises as the technical specialist for networking and telecommunications.
• Work with other ICT service owners to identify and manage dependencies between network/telecommunications infrastructure and other hospital technology.

7. Documentation, Monitoring and Reporting:

• Maintain accurate documentation of network topology, telecommunications infrastructure, configurations and significant changes.
• Maintain relevant operational procedures and troubleshooting documentation.
• Maintain appropriate configuration and asset records for network and telecommunications infrastructure.
• Produce reports on the availability, utilisation, capacity and performance of network and telecommunications services.
• Report network and telecommunications security events and operational risks through the appropriate ICT processes.
• Analyse service data and recommend capacity, resilience, security and service improvements.

8. Collaboration and Technical Support:

• Act as a specialist technical resource for networking and telecommunications matters.
• Collaborate with ICT colleagues, HSE teams, hospital departments and external suppliers in resolving network and telecommunications issues.
• Provide technical assistance to hospital staff where an issue relates to connectivity, network access or telecommunications services.
• Escalate server, desktop, application, identity or other ICT issues to the appropriate service owner rather than assuming ownership of those services.
• Provide appropriate guidance to users and ICT colleagues regarding network connectivity, telecommunications services and relevant security practices.
• Participate in network and telecommunications projects, upgrades and service-improvement initiatives.

Full Job Spec is available on request.

Closing Date: 1pm on Monday, 16th November 2026

MUH reserves the right to create a panel for this post from which permanent, fixed term and specified purpose vacancies of a full or part time duration may be filled.

Mercy University Hospital (MUH)

MUH is a growing voluntary hospital in the heart of Cork City. We have over 1,800 staff providing complex diagnostic, medical and surgical care through our inpatient, day patient, outpatient and emergency services.

We are a teaching hospital, a centre of national and international excellence, and are renowned for our research and tertiary services. Providing 24/7 acute surgical, acute medical and critical care, MUH now has multiple sites across the city and continues to expand.

We support staff development with approx. 100 promotions annually. We prioritise work life balance with 28% of our team working part time hours. We offer nationally agreed enhanced Salary Scales, Pension Scheme, excellent holidays, canteen, and Study Leave and Assistance.

From Cardiac Care to Intensive Care, our varied specialist services offer real career choice to our team. We live by our Core Values of Compassion, Excellence, Justice, Respect and Team Spirit.