Motor Injury Manager

Integrated Machinery Solutions; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading claims solutions provider is seeking a Motor Injury Manager in Dublin to lead the Motor Injury Team, ensuring quality claims management from notification to settlement. Candidates should have at least 3 years of claims handling experience, particularly in Motor Injury, along with strong leadership skills. This role offers the opportunity to shape team performance and implement best practices in a supportive environment.

Qualifications

• Minimum 3 years’ claims handling experience, with at least 2 years in Motor Injury or Liability claims.
• Proven track record of excellent customer service delivery and strong communication skills.
• Understanding of technical claims processes and procedures.

Responsibilities

• Lead the Motor Injury Team to achieve service-level agreements.
• Provide technical guidance on complex claims and policy interpretation.
• Support the investigation and negotiation of settlements.

Skills

Claims handling

Customer service

Communication

Negotiation

Stakeholder management

Education

APA, CIP, Dip CII, ACII or equivalent

Job description

The Opportunity

Leeson Group is seeking a Motor Injury Manager to lead our Motor Injury Team, a vital function within our claims operation. This role involves overseeing the proactive management of bodily injury and liability claims from notification through to settlement, while ensuring an exceptional customer journey.

As Motor Injury Manager, you will:

• Lead and support a specialist team of claims professionals.
• Drive best practice in handling complex bodily injury claims, including litigated cases.
• Collaborate with senior leadership to implement process improvements and deliver operational excellence.

This is a key leadership opportunity where your expertise in claims handling, people management, and customer service will shape the performance and culture of the team.

Key Responsibilities

• Lead the Motor Injury Team, managing workloads to ensure service-level agreements and quality standards are consistently achieved.
• Provide technical guidance on complex claims, ensuring accurate policy interpretation, liability assessment, and financial reserving.
• Support the investigation and negotiation of settlements, including direct engagement with claimants and solicitors.
• Oversee litigation files, supporting the team in preparing for hearings, consultations, and settlements.
• Monitor compliance with all regulatory requirements (e.g. CPC, GDPR) and ensure best practice in claims handling.
• Develop and implement team performance and development plans; foster a culture of continuous improvement and learning.
• Collaborate with the wider Claims Leadership team to streamline processes, enhance efficiency, and integrate new technologies.
• Manage the Complaints Process, ensuring timely, accurate, and customer-focused resolutions.
• Build strong relationships with internal and external stakeholders, including vendors, legal partners, and industry forums.
• Identify and escalate instances of potential fraud to the Special Investigations Unit (SIU).

Key Requirements / Skills & Experience

Essential:

• Minimum 3 years’ claims handling experience, with at least 2 years in Motor Injury or Liability claims.
• Professional qualification: APA, CIP, Dip CII, ACII, or Grandfathered equivalent.
• Proven track record of excellent customer service delivery and strong communication skills.
• Understanding of technical claims processes and procedures.

Desirable:

• Experience managing or coaching a team in a claims environment.
• Experience in handling litigated claims.
• Strong presentation, negotiation, and stakeholder management skills.