Motor Damage Talent Network

Leeson Claims; Dublin; Hybrid; EUR 42,000 - 60,000; Full time

Job summary

Leeson Group is hiring an APA Qualified Motor Damage Claim Handler to manage a full portfolio of motor damage claims from initial notification through to final settlement.

You will be the key contact for policyholders, engineers, repair garages and other third parties, delivering efficient, fair claims handling in line with regulatory standards. Hybrid Dublin/Wexford role with full-time, permanent employment is offered.

Qualifications

• APA qualification required.
• 2-5 years' motor damage claims experience.
• Strong communication and negotiation skills; ability to manage caseload independently.
• Experience with claims management systems.

Responsibilities

• End-to-end claims handling from initial report to final settlement.
• Assess vehicle damage to determine repair vs total loss.
• Coordinate with engineers, repair garages, and third parties involved in a claim.
• Provide timely updates to policyholders and stakeholders.

Skills

Communication

Negotiation

Judgement

Caseload management

Education

APA qualification

Tools

Claims management systems

Job description

Motor Damage Talent Network

We are proactively identifying talented APA Qualified Motor Damage Claim Handlers to join our Talent Network for exciting upcoming opportunities. Applications received through this posting will form our initial shortlist for future vacancies.

While submitting your application and expressing your interest now may not result in an immediate appointment, it offers an opportunity to be considered ahead of future recruitment campaigns and to be among the first candidates contacted when suitable vacancies arise.

Location: Dublin (Merrion Square) or Wexford (Ardcavan Business Park) Working Pattern: Hybrid options available Job Type: Full-time, Permanent

About the Role

Leeson Group is hiring an APA Qualified Motor Damage Claim Handler to manage a full portfolio of motor damage claims from first notification through to final settlement. You'll act as the key point of contact for policyholders, engineers, repair garages, and other third parties, ensuring every claim is handled efficiently, fairly, and in line with regulatory standards. This is a great opportunity for an experienced claims professional who enjoys owning cases end-to-end and delivering a high standard of customer service.

Key Responsibilities

• Proactive End-to-End Claims Handling Manage a full caseload of motor damage claims from initial report through to final settlement, keeping cases moving and proactively resolving issues as they arise.
• Damage Assessment Assess vehicle damage to determine repair vs. total loss outcomes. Handle all settlement calculations and communications relating to vehicle write-offs, ensuring accuracy and fairness at every stage.
• Technical Liaison Act as the primary point of contact for engineers, repair garages, and other third parties involved in a claim, ensuring smooth coordination and high-quality resolution.
• Customer Excellence Provide clear, consistent, and timely updates to policyholders and other stakeholders throughout the life of a claim, maintaining a high standard of professional service at all times.

Requirements

• Professional Qualification: Must hold an APA qualification
  
• Experience: 2-5 years' experience specifically managing motor damage claims.
• Skills: Strong communication and negotiation skills, sound judgement in assessing liability and damage, and the ability to manage a busy caseload independently.
• Technical: Comfortable working with claims management systems