Migration Delivery Senior Lead - Marketing Cloud

Salesforce, Inc.; Dublin; On-site; EUR 120,000 - 180,000; Full time

Job summary

Salesforce, Inc. in Ireland is seeking a Migration Delivery Senior Lead for Marketing Cloud to drive complex customer migrations from kickoff to go-live.

You will serve as the primary technical and strategic contact for your migration pod, coordinating with Global Delivery Center partners and ensuring value as customers move to modern cloud architectures. You will lead adoption of AI-assisted tooling, collaborate with Account Teams, and stay aligned with product roadmaps to translate field

Qualifications

• 8+ years of experience in professional services, customer success, or technical consulting.
• Hands-on domain expertise in Marketing Cloud, Data Cloud, Revenue Cloud, or Tableau.
• Ability to translate complex architectures into business language and guide data migrations.

Responsibilities

• Lead end-to-end migration engagements from kickoff to go-live.
• Partner with Account Teams and Sales to align goals with business strategy.
• Build relationships with business and technical stakeholders; translate challenges into actions.
• Develop delivery plans with high-impact milestones and pod-level timelines.
• Facilitate enablement sessions to prepare teams for platform transitions.
• Drive adoption of AI agents and automation toolkits to accelerate discovery and data mapping.
• Collaborate with GDC partners and delegate repeatable tasks while owning output quality.
• Stay aligned with Product roadmaps and incorporate field insights into improvements.
• Identify underutilized platform capabilities and incorporate them into migration roadmaps.

Skills

Migration delivery

Customer engagement

AI tooling

Salesforce Cloud

Stakeholder management

Education

Bachelor's degree in a relevant field

Tools

Salesforce Marketing Cloud

Job description

Migration Delivery Senior Lead - Marketing Cloud

Note: By applying to this Migration Delivery Lead, your resume will be reviewed by recruiters and hiring managers across the organization. Multiple roles are available supporting various product areas, including Data360, Revenue Cloud, Tableau, and Marketing Cloud. Our goal is for you to apply once and be considered for the opportunity that best aligns with your background.

Sector Marketing, Advertising and PR , Technology , Transport and Logistics Role Senior Executive Contract Type Permanent Hours Full Time

About the Role

The Migration Delivery Lead is an individual contributor who leads complex customer migration engagements from kickoff through successful go-live. You serve as the primary technical and strategic point of contact for your migration pod - building trust with customers, coordinating with our Global Delivery Center (GDC) engineering partners, and ensuring every engagement drives real, measurable value as customers move to modern cloud architectures. This role sits at the intersection of customer relationship management and hands‑on technical execution. You'll act as a trusted advisor who bridges a customer's legacy environment with their future‑state platform - accelerating timelines through automated playbooks and AI‑assisted tooling, while serving as a direct feedback channel to Product and Engineering on what's working (and what isn't) in the field.

What You'll Be Doing

Customer Engagement & Value Delivery

• Lead end-to-end customer migration engagements - owning technical delivery, project health, and successful go-live outcomes.
• Partner with Account Teams and Sales leadership to align migration goals with customers' broader business strategy, renewal, and expansion objectives.
• Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions.
• Develop and execute focused delivery plans that prioritize high‑impact milestones and hold pod‑level timelines to account.
• Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions.

Strategic Partnerships & Tooling

• Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion - reducing manual effort and compressing delivery timelines.
• Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality.
• Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements.
• Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption.

Technical Expertise & Incident Response

• Serve as a subject matter expert in at least one key domain: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.
• Apply AI literacy and prompt engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation.
• Act as the technical point of contact during major migration incidents - coordinating with Engineering and Product to protect the customer's operations during cutover phases.
• Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability.

What We’re Looking For

Required Qualifications

• 8+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a strong focus on large-scale platform migrations.
• Deep, hands‑on domain expertise in one or more of the following: Marketing …
• Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations.
• Ability to translate complex technical architectures into business-friendly language and guide customers through data transformations.
• Proven experience working with global or offshore delivery models (such as GDC) to accelerate project delivery.
• Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau).
• Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation.
• Understanding of how target cloud platforms integrate with telephony systems, third‑party data sources, and self‑service portals.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications

• Certifications in relevant domains (e.g., Marketing Cloud Consultant, CPQ Specialist, Data Cloud Consultant, Tableau Desktop Specialist).
• Prior experience as an individual contributor leading multi‑million dollar transformation engagements.
• Salesforce AI Associate or Agentblazer certifications.

What's in It for You

You’ll join a team that is shaping how Salesforce customers adopt the next generation of cloud technology - with access to cutting‑edge AI tools, a collaborative global delivery model, and a direct line to the Product teams building the platforms you work with. This role offers real influence: your field experience will directly inform how migration tooling evolves, and your work will be visible across the business.

Company

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