Member Services Representative

Planet Fitness Raleigh; Raleigh North; On-site; EUR 25,000 - 30,000; Full time

Job summary

A fitness organization is seeking a Member Services Representative in Municipal District of Macroom, Ireland. The role focuses on providing excellent customer service, managing front desk activities, and creating a welcoming environment for members and guests. Ideal candidates should have a background in customer service, a passion for fitness, and a positive attitude.

Qualifications

• Preferred background in customer service.
• Must be 18 years of age or older.
• Ability to interact positively and professionally.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities and answer phones.
• Assist with member sign-ups and account updates.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening skills

Job description

Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Planet Fitness is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a judgement-free zone for our members and employees.