Medical Information Associate Fluent Spanish and Italian

TN Ireland; Cork; On-site; EUR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Medical Information Associate fluent in Spanish and Italian. This role involves responding to medical inquiries from healthcare providers and patients, ensuring accurate documentation of all interactions. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving. Join a dynamic team in a global pharmaceutical organization and contribute to enhancing customer satisfaction while managing medical information requests efficiently. This is a fantastic opportunity for individuals passionate about healthcare and customer service.

Qualifications

• Bachelor's degree or equivalent in health care, pharmacy, or related fields.
• Fluency in Spanish and Italian is essential for this role.

Responsibilities

• Respond to medical inquiries from healthcare providers and customers.
• Document customer interactions accurately in the database.
• Ensure optimal customer satisfaction through effective communication.

Skills

Fluent in Spanish

Fluent in Italian

Active listening skills

Verbal communication skills

Written communication skills

Problem-solving skills

Time management skills

Education

Bachelor's degree in health care or natural sciences

Diploma in medical or pharmaceutical assistance

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Social network you want to login/join with:

Medical Information Associate Fluent Spanish and Italian, Cork

Client:

Location:

Cork, Ireland

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

cca4a69df742

Job Views:

3

Posted:

19.04.2025

Expiry Date:

03.06.2025

Job Description:

Medical Information Associate Fluent Spanish and Italian
Our client, a global pharmaceutical organisation based in Cork, is currently recruiting for a Medical Information Associate. Fluency in Spanish and Italian is essential. As a Medical Information Associate, you will be professionally responding to medical/pharmaceutical inquiries from Health Care Providers (HCP), patients, and other customers. You will also be responsible for documenting all customer interactions in the appropriate computer system.

Responsibilities

• Handle calls requesting product information from HCPs and the general public.
• Answer calls in a courteous, professional manner with predefined answers/resources.
• Handle queries from customers by providing balanced, accurate, and non-promotional information.
• Identify queries containing either adverse events or product quality complaints and handle these in accordance with the appropriate procedures.
• Accurately record all medical communication transactions into the medical information database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices.
• Facilitate fulfilment of customers’ requests.
• Escalate all enquiries without predefined answers according to defined processes.
• Utilize computer technology to handle high call volumes.
• Ensure optimal customer satisfaction.

Requirements:

• Bachelor´s degree, diploma, medical or pharmaceutical technical assistant, or equivalent in health care, natural sciences, pharmacy, nutritional specialists, or relevant equivalent business experience. Business experience such as medical sales representative will also be considered.
• Fluent in Spanish & Italian.
• Knowledge of service centre or medical information operational experience.
• Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
• Good written skills to succinctly, accurately, and objectively respond to customers' queries.
• Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.
• Proactive, analytical, and pragmatic approach to problem-solving.
• Able to work under pressure, juggling short deadlines, multiple priorities, and concern for maintaining standards.
• Good time management skills.
• Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations.
• Experience with software packages such as Word, Excel, and Outlook.

For more information contact Sinéad Cullen on [phone] or [emailprotected]