MDM Governance Policy & Knowledge Enablement Sr. Specialist

MCKESSON; Cork; Hybrid; EUR 64,000 - 107,000; Full time

Job summary

McKesson Corporation is seeking a Senior MDM Governance Policy & Knowledge Enablement Specialist to strengthen governance policies, SOPs, and learning content. You will partner with data owners, stewards, and compliance to ensure central management and alignment with enterprise data standards.

You will lead knowledge hub governance, develop role-based training, and support ERP modernization, analytics, and AI initiatives. Hybrid work environment with travel.

Qualifications

• 7+ years of experience in Data Governance, MDM, policy management, knowledge management, documentation, training development, or related disciplines.
• Bachelor's degree in Business, Information Management, Knowledge Management, Communications, Education, Instructional Design, Data Analytics, Information Systems, or related discipline.
• Experience developing and maintaining governance policies, standards, SOPs, work instructions, process documentation, training materials, or related artifacts.
• Experience establishing document lifecycle practices, content standards, taxonomies, templates, ownership models, or knowledge repositories.
• Experience partnering with business stakeholders, subject matter experts, Compliance, project teams, and technology teams.
• Strong written communication, facilitation, stakeholder engagement, and content-development skills.

Responsibilities

• Manage the lifecycle of MDM policies, standards, SOPs, work instructions, and governance artifacts with ownership, version control, and publication.
• Conduct documentation gap assessments and coordinate updates to address missing or outdated content.
• Lead development and governance of the Enterprise MDM Knowledge Hub and related collaboration environments.
• Design role-based training, onboarding materials, job aids, guides, communications, and self-service learning resources.
• Measure training effectiveness and adoption; gather feedback to improve content and experiences.
• Partner with Governance, MDM Operations, Compliance, Technology, and business teams to improve documentation and processes.
• Support governance councils and ERP modernization, analytics, automation, AI, and data transformation initiatives.
• Identify opportunities to improve policy controls, content workflows, and AI-enabled knowledge management.

Skills

Data Governance

Master Data Management

Policy Management

Knowledge Management

Instructional Design

Training Development

Stakeholder Engagement

Documentation

Education

Bachelor's degree in Business / Information Management / Knowledge Management / Communications / Education / Instructional Design / Data Analytics / Information Systems

Tools

Microsoft 365

SharePoint

Teams

Document Management Systems

Knowledge Platforms

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

McKesson is seeking a Senior MDM Governance Policy & Knowledge Enablement Specialist to strengthen the policies, documentation, knowledge-management, training, and adoption capabilities that support Enterprise Master Data and MDM operations. You will help ensure governance policies, standards, SOPs, work instructions, decision records, and learning content are centrally managed, current, accessible, and aligned with enterprise data and compliance requirements.

This role partners with Data Owners, Data Stewards, MDM Operations, business stakeholders, subject matter experts, Compliance, Technology, and project teams. You will serve as a trusted advisor on governance policy, content strategy, knowledge management, training, and user adoption while supporting ERP modernization, analytics, automation, AI, and data-transformation initiatives.

What You'll Do

• Manage the lifecycle of MDM policies, standards, SOPs, work instructions, and governance artifacts, including ownership, version control, review, approval, publication, retention, and retirement.
• Conduct documentation gap assessments and coordinate updates that address missing, outdated, duplicative, or inconsistent content.
• Lead development and governance of the Enterprise MDM Knowledge Hub and related collaboration environments, using consistent taxonomy, templates, metadata, and ownership models.
• Design role-based training, onboarding materials, job aids, guides, communications, and self-service learning resources that strengthen governance adoption.
• Measure training effectiveness and adoption, gather stakeholder feedback, and continuously improve content and learning experiences.
• Partner across Governance, MDM Operations, Compliance, Technology, and business teams to improve documentation, controls, messaging, and process understanding.
• Support governance councils and strategic initiatives, including ERP modernization, analytics, automation, AI, and data transformation.
• Identify opportunities to improve policy controls, content workflows, document management, and AI-enabled knowledge-management capabilities.

Basic Requirements

• 7+ years of relevant experience in Data Governance, Master Data Management, policy management, knowledge management, documentation, training development, instructional design, organizational enablement, or related disciplines.
• Bachelor's degree in Business, Information Management, Knowledge Management, Communications, Education, Instructional Design, Data Analytics, Information Systems, or a related discipline.
• Experience developing and maintaining governance policies, standards, SOPs, work instructions, process documentation, training materials, or related governance artifacts.
• Experience establishing document lifecycle practices, content standards, taxonomies, templates, ownership models, or knowledge repositories.
• Experience partnering with business stakeholders, subject matter experts, Compliance, project teams, and technology teams.
• Strong written communication, facilitation, stakeholder engagement, and content-development skills.

Preferred Skills/Experience

• Strong understanding of Master Data Management, data quality, data governance, and regulatory compliance.
• Experience with Microsoft 365, SharePoint, Teams, policy lifecycle tools, document-management systems, or knowledge platforms.
• Experience supporting SAP, SAP S/4HANA, ERP modernization, enterprise transformation, analytics, automation, or AI-enabled knowledge-management initiatives.
• Knowledge of change management, instructional design, information architecture, and adoption-measurement practices.
• CDMP, change management, instructional design, knowledge management, or a related certification.

Work Environment, Travel & Physical Requirements

• Hybrid / traditional office environment.
• Approximately 10% travel.
• A large percentage of time performing computer-based work is required.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

€64,000 - €106,600