Manager, Technical Consulting

LinkedIn; Dublin; Hybrid; EUR 80,000 - 110,000; Full time

Job summary

A leading professional network in Dublin seeks a People Leader for the Customer Success team. This hybrid role involves leading a team that drives customer success through integration and adoption of products while championing diversity and inclusion initiatives. Candidates should have at least 3 years of management experience and a proven record in technical consulting within enterprise SaaS. You'll collaborate cross-functionally to enhance customer experiences and drive measurable outcomes.

Qualifications

• 3+ years of people management experience in a customer-facing technical consulting role.
• 5+ years of experience in consistently hitting KPIs in enterprise SaaS environments.

Responsibilities

• Lead a team of Technical Consultants to deliver measurable customer outcomes.
• Own the customer journey from onboarding through renewal.
• Drive initiatives that enhance customer experience and reduce time-to-value.

Skills

People management

Customer experience enhancement

Data analysis

Change Management

Leadership

Tools

SQL

Data visualization tools

Job description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

LinkedIn Talents Solutions Customer Success has brought its Hiring and Learning Technical Consulting teams together in one organisation. As part of this expansion, we are adding to our incredible leadership team. As a leader you will play a key role in helping drive customer success through technical integration, optimisation and adoption of LinkedIn Talent Solutions products. Relationships matter to us. We are looking for individuals who can add to our team culture, while driving massive impact for our business.

As a People Leader, you will be responsible for the success of your team in delivering results for customers, providing compassionate and effective coaching and leadership. You will help your team prioritize effective strategies to delight our customers by enabling expeditious time-to-value and measurable success. You will also be expected to embrace, exemplify and champion LinkedIn’s commitment to Diversity, Equity, Inclusion and Belonging as a leader, hiring manager and member of the LinkedIn and broader community.

Responsibilities

• Lead a team of Technical Consultants and solutions experts to deliver measurable customer outcomes
• Own the customer journey for integration from onboarding through renewal, ensuring seamless adoption of LinkedIn Talent Solutions
• Drive strategic initiatives that enhance customer experience, reduce time-to-value, and increase product stickiness
• Collaborate cross-functionally with Sales, Product, Marketing, and Customer Success to align on customer needs and feedback
• Act as a technical thought leader, guiding enterprise clients through complex integrations and transformation through AI
• Ensure team consistently meets utilisation and integration activation KPIs through effective resource planning, performance tracking, and process optimisation
• Use data to inform decisions, optimize team performance, and identify opportunities for growth and efficiency
• Champion Diversity, Equity, Inclusion, and Belonging in hiring, team culture, and customer engagement

Qualifications

Basic Qualifications:

• 3+ years of people management experience in a customer-facing technical consulting or customer success organization
• 5+ years of consistently hitting KPI’s and delivering results in enterprise SaaS or professional services environments

Preferred Qualifications:

• Proven success in leading enterprise software implementations, ideally in HR/Talent domains
• Strong understanding of integration methodologies, APIs, and enterprise architecture
• Experience with strategic account planning, renewal forecasting, and upsell/cross-sell enablement
• Proficiency in data analysis and visualization tools; familiarity with SQL or similar query languages
• Exceptional communication, stakeholder management, and change leadership skills
• Demonstrated ability to lead through ambiguity and drive transformation
• Demonstrated experience in Solution Architecture, Sales Engineering or Professional Services

Suggested Skills

• Change Management
• Leadership
• Data Analysis

Additional Information

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.