Manager, Sales Development

Intercom; Dublin; Hybrid; EUR 90,000 - 150,000; Full time

Job summary

Salesforce in Ireland is seeking a Sales Development Manager to lead an inbound SDR team across EMEA, shaping the growth engine for GTM. You will hire, coach, and develop top talent, establish scalable processes, and partner with sales, marketing, and operations to accelerate revenue growth.

You will drive data-driven forecasting and pipeline quality, thrive in a fast-paced environment, and apply AI insights to sales strategies in a hybrid work setup.

Qualifications

• People management experience in SaaS (2+ years preferred).
• 2+ years of B2B software closing experience with a quota.
• Experience with inbound teams engaging prospects through a multi-channel, value-led approach.
• Excellent analytical skills: interpreting metrics into action.
• Strong operational rigor around activity metrics, conversion rates, pipeline quality, and execution consistency.
• Track record navigating complex internal ecosystems and building cross-functional partnerships.
• Ability to translate market feedback and customer insights into input for the broader GTM organization.
• Ability to thrive in a fast-paced, dynamic environment with flexibility and agility.
• AI fluency and a passion for applying emerging technology to sales.

Responsibilities

• Develop and coach inbound SDRs to convert inbound interest into qualified, high-quality pipeline.
• Hire, onboarding, and coaching SDRs; establish repeatable processes that generate high-quality pipeline and revenue.
• Collaborate with sales executives, marketing, and operations to craft and execute tailored strategies; use data-driven forecasting and pipeline management.

Skills

People management

B2B sales

Inbound sales

Analytical skills

Pipeline management

Cross-functional work

AI in sales

Fast-paced

Job description

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity?

Our Sales Development organization is at the heart of Fin’s growth, serving as both our revenue engine and our talent pipeline. We identify and engage new customers across every segment, from Small Business to Enterprise, throughout EMEA, guiding them through the early stages of the sales process. The team is also the foundation for future careers across our Go-to-Market organization.

At Fin, we’re customer-obsessed. We help businesses deliver exceptional customer experiences by combining the best of human expertise and AI, and we bring that same mindset to how we sell: working hard, working smart, and using data and innovation to keep raising the bar.

As Sales Development Manager, you’ll shape the next generation of sales talent, influence how we scale across EMEA, and play a central role in building one of the industry’s leading AI-powered Sales Development organizations. If you love seeing people grow, and you’re excited by what AI makes possible in sales, this is a role where you’ll have real impact.

What will I be doing?

• We’re hiring a Sales Development Manager, EMEA to develop our team of Inbound SDRs supporting the GTM Sales organization across the region. You’ll build, coach, and develop a high-performing team that turns inbound interest into qualified, high-quality pipeline.
• We are looking for a leader with proven sales experience and a strong curiosity for AI technologies, someone who can thrive in a complex and rapidly evolving environment. You will be responsible for hiring, onboarding, and coaching SDRs, establishing repeatable processes that generate high-quality pipeline and revenue, and fostering a collaborative and high-performance culture.
• Collaboration will be at the heart of your success. You will work closely with sales executives, marketing, and operations to craft and execute tailored strategies that move the business forward. By taking a data-centric approach to decision-making, you will ensure accurate forecasting, effective team management, and a healthy pipeline that empowers our sales teams to succeed.

What skills do I need?

• People management experience in SaaS (2+ years preferred), with a passion for mentoring and developing others.
• 2+ years of B2B software closing experience with a consistent track record of achieving quota.
• Experience with inbound teams that engage prospects through a personalized, multi-channel, value-led approach.
• Excellent analytical skills: you’re comfortable interpreting metrics and turning them into insight and action.
• Strong operational rigor around activity metrics, conversion rates, pipeline quality, and execution consistency.
• A track record of navigating complex internal ecosystems and building strong cross-functional partnerships.
• Ability to translate market feedback and customer insights into input for the broader GTM organization.
• Ability to thrive in a fast-paced, dynamic environment with flexibility and agility.
• AI fluency and a passion for applying emerging technology to sales.

We know that not everyone will tick every box. If this role excites you and you bring most of what’s listed here, we’d love to hear from you.

#LI-Hybrid

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.